Malgorzata Smith
New Castle,DE
Summary
Customer Experience Manager at Home Depot with strong interpersonal skills and a proven track record in enhancing service quality. Expert in analyzing customer satisfaction metrics and resolving escalated issues, fostering client relationships, and implementing process improvements that boost operational efficiency. Adaptable leader committed to delivering exceptional customer service.
Overview
2026
2026
years of professional experience
Work History
Customer Experience Manager
Home Depot
2024 - Current
- Developed customer feedback processes to enhance service quality and responsiveness.
- Analyzed customer satisfaction metrics to identify areas for improvement.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Resolved escalated customer issues, ensuring timely and effective solutions.
Pro/Tool Rental Supervisor
Home Depot
2023 - 07.2024
- Supervised daily rental operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored new staff on equipment handling and safety procedures.
- Coordinated inventory management for rental equipment, optimizing availability and utilization.
- Implemented process improvements that enhanced operational efficiency within the rental department.
Kitchen Designer
Home Depot
2019 - 2023
- Designed functional kitchen layouts using 3D design software to meet customer specifications.
- Collaborated with clients to identify needs and preferences, ensuring tailored design solutions.
- Provided expert product knowledge on cabinetry, countertops, and appliances to enhance customer choices.
- Developed comprehensive project plans detailing timelines and installation processes for client approval.
Sales Merchandiser
TPM
2016 - 2018
- Developed and implemented effective merchandising strategies to enhance product visibility and drive sales.
- Collaborated with retailers to optimize shelf space and improve product placement for maximum impact.
- Executed promotional displays that aligned with brand guidelines, enhancing customer experience and driving foot traffic.
Bread Route
Thomas Breads
2014 - 2016
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Master of Science - Marketing And Management
University of Szczecin
Szczecin,Poland01-2006
Skills
strong interpersonal and communication skills
leadership
problem-solving
team work
excellent customer service
product knowledge
adaptability
Languages
Polish
Native or Bilingual
Timeline
Customer Experience Manager
Home Depot
2024 - Current
Pro/Tool Rental Supervisor
Home Depot
2023 - 07.2024
Kitchen Designer
Home Depot
2019 - 2023
Sales Merchandiser
TPM
2016 - 2018
Bread Route
Thomas Breads
2014 - 2016
Master of Science - Marketing And Management
University of Szczecin