KRISTAL CHAMBERS
Mount Olive,USA
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
10
10
years of professional experience
Work History
Customer Experience Manager
Five Below
Flanders, NJ
09.2023 - 04.2025
- Assisted the store manager in daily operations, including opening and closing procedures.
- Supervised staff and delegated tasks to ensure optimal performance and customer satisfaction.
- Handled customer inquiries, complaints, and returns, maintaining a positive store environment.
- Conducted regular inventory audits and managed stock levels to prevent shortages and overstock.
- Organized promotional events and merchandising displays to attract and retain customers.
- Increased store performance and engagement by 90%
Store Manager
Skechers
Parsippany, NJ
11.2020 - 11.2021
- Oversaw daily store operations, ensuring a seamless customer experience and efficient workflow.
- Managed a team of 19 employees, providing training, performance evaluations, and career development.
- Developed and implemented sales strategies to achieve and exceed revenue targets.
- Monitored inventory levels and coordinated with suppliers to ensure timely stock replenishment.
- Analyzed sales data and customer feedback to identify opportunities for improvement and growth.
Store Manager
Kids Foot-Locker
Rockaway, New Jersey
04.2015 - 11.2020
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and employee supervision, for a high-volume $5 million dollar store Foot Locker.
- Increased store sales by 60% within the first year by implementing targeted marketing campaigns and enhancing the customer shopping experience.
- Managed and mentored a team of 19 sales associates, providing training and coaching to improve performance and achieve sales goals.
- Reduced employee turnover by 20% through the implementation of a new employee recognition program and improved team communication strategies.
- Ensured compliance with company policies and procedures, including loss prevention, safety, and security protocols.
- Consistently maintained a loss prevention record below the company average by implementing proactive measures and training staff on best practices.
- Managed inventory levels to optimize sales and minimize shrinkage, utilizing data analysis to forecast demand and adjust purchasing strategies.
- Improved inventory turnover rate by 30% through effective inventory management and promotional strategies.
- Created visually appealing merchandise displays to attract customers and drive sales, following company guidelines and incorporating local market trends.
- Increased foot traffic by 50% through innovative window displays and in-store promotions.
Education
Associates degree - INFORMATION TECHNOLOGY AND NETWORKING, Cybersecurity
Devry University
11-2024
Skills
- Management
- Customer Service
- Sales
- Training
- Inventory Management
- Cash Handling
- Team Building
- Scheduling
- Merchandising
- Inventory
- Word
- POS
- Team Leadership and Staff Development
- Sales and Revenue Growth
- Customer Service and Relations
- Inventory Management and Stock Control
- Merchandising and Visual Display
- Strong Analytical and Problem-Solving Skills
- Excellent Communication and Interpersonal Skills
Timeline
Customer Experience Manager
Five Below
09.2023 - 04.2025
Store Manager
Skechers
11.2020 - 11.2021
Store Manager
Kids Foot-Locker
04.2015 - 11.2020
Associates degree - INFORMATION TECHNOLOGY AND NETWORKING, Cybersecurity
Devry University