Chellsea Combie
Brooklyn,NY
Summary
Results-driven professional with leadership experience, known for supporting fast-paced retail operations and driving team performance. Highly skilled in managing competing priorities, coordinating schedules, and delivering exceptional organizational support. Recognized for strong communication, problem-solving abilities, and maintaining professionalism while handling sensitive information and high-volume business demands.
Overview
11
11
years of professional experience
Work History
Customer Experience Manager
Macy's
New York, NY
07.2024 - Current
- Led cross-functional teams to enhance customer engagement strategies and improve service delivery.
- Developed initiatives to streamline customer feedback processes, increasing response accuracy and satisfaction rates.
- Analyzed customer data trends to identify areas for service improvement and implement targeted solutions.
- Mentored junior staff on best practices in customer interaction, fostering a culture of excellence within the team.
- Collaborated with merchandising teams to align product offerings with customer preferences, enhancing overall shopping experience.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
Senior Manager, Style Merchandise Execution
Macy's
Brooklyn, NY
08.2022 - 07.2024
- Utilized fashion and merchandise expertise to drive sales and profitability.
- Led implementation of optimal merchandise execution standards by tailoring guides to store architecture.
- Oversaw communication, execution, and training for visual merchandising directives.
- Created captivating store displays and strategized on pricing, signage, and merchandising.
- Provided strategic support for Own Your Style fixtures and led Diversity, Equity, and Inclusion initiatives.
- Documented work to create educational visual resources.
- Trained Customer Experience Manager and managed inventory efficiently.
Sales Manager
Macy's
New York, NY
07.2018 - 08.2022
- Led dynamic team focused on exceptional customer engagement and exceeding sales targets.
- Oversaw selling support functions and contributed to operational optimization in areas such as OMNI and Asset Protection.
- Conducted ongoing Talent Analysis to retain top talent and reduce turnover; actively filled open positions, prioritizing internal colleagues.
- Applied data-driven insights to implement recognition programs, driving performance enhancements.
- Fostered strong relationships with key clients, resulting in increased retention and repeat business opportunities.
- Managed colleague training, coaching, and performance evaluation processes.
- Maintained flexible schedule to ensure efficient team management and problem resolution across diverse shifts and holiday periods.
Sales Associate
Macy’s
New York, NY
06.2015 - 12.2017
- Mastered store products, services, loyalty programs, and Macy’s sales systems to facilitate customer needs.
- Cultivated customer relationships to stimulate business growth and expand clientele.
- Responded to customer inquiries and requests, including aiding with electronic shopping and order fulfillment.
- Maintained departmental organization standards, including recovery of selling floors and fitting rooms.
- Ensured accurate merchandise pricing and presentation through timely updates, including markdown processing.
Education
Bachelor of Arts - Biology
York College of The City University of New York
Jamaica, NY07-2018
Skills
- Relationship building
- Exceptional interpersonal skills
- Strong organizational skills
- Talent Acquisition and Retention
- Sales strategy development
- Strong Judgement & Decision-making
- Proficient in Microsoft Suite (Outlook, Powerpoint, & Excel)
Timeline
Customer Experience Manager
Macy's
07.2024 - Current
Senior Manager, Style Merchandise Execution
Macy's
08.2022 - 07.2024
Sales Manager
Macy's
07.2018 - 08.2022
Sales Associate
Macy’s
06.2015 - 12.2017
Bachelor of Arts - Biology
York College of The City University of New York