Katie Emery
Riverview
Summary
Dynamic manager with expertise in team leadership and operations management. Proven track record of enhancing customer satisfaction and implementing training programs that foster team development and drive performance.
Overview
27
27
years of professional experience
Work History
Manager
Doller General
Brownstownship Mi
05.2026 - Current
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained and supervised team members in customer service excellence and product knowledge.
- Assisted in inventory management, including stock replenishment and organization of merchandise displays.
- Implemented operational efficiencies that improved workflow and enhanced customer satisfaction.
- Conducted regular audits to maintain store standards for cleanliness and safety compliance.
- Collaborated with upper management to develop strategies for increasing sales and improving store performance.
- Resolved customer inquiries and complaints promptly to enhance overall shopping experience.
- Monitored employee performance, providing constructive feedback to foster professional growth within the team.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Manager
Circle K
Punta Gorda, FL
02.2022 - 02.2026
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
General Manager
Dunkin' Donuts
Reading, MA
06.1999 - 01.2022
- Directed daily operations, ensuring optimal efficiency and service quality across multiple locations.
- Implemented training programs for staff, enhancing customer service skills and operational knowledge.
- Developed and executed marketing strategies to increase brand visibility and drive sales growth.
- Analyzed sales data to identify trends, informing inventory management and product offerings.
- Oversaw budgeting processes, ensuring cost control while maintaining service excellence standards.
- Led team meetings to promote collaboration and address operational challenges proactively.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Education
State Certificate - CMA
Dorsery College
Woodhaven Mi12-2026
GED -
New Hampshire Education Agency
Concord, NH08-2003
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Operations management
- Project planning
- Performance management
- Staff development
- Shift scheduling
- Conflict resolution
- Policy implementation
- Schedule preparation
- Clear communication
- Safety procedures
- Risk management
- Recruiting and interviewing
Timeline
Manager
Doller General
05.2026 - Current
Manager
Circle K
02.2022 - 02.2026
General Manager
Dunkin' Donuts
06.1999 - 01.2022
State Certificate - CMA
Dorsery College
GED -
New Hampshire Education Agency