Katie Foulds
Northumberland,PA
Summary
Versatile and dependable, with a proven track record at Bucknell University, I excel in maintaining pristine environments and enhancing customer experiences. Skilled in the proper use of chemicals, custodial services, and customer service, I adeptly balance individual tasks with team collaboration and thrive under pressure. My commitment to continuous improvement and attention to detail has consistently elevated facility standards and client satisfaction. I have completed trainings regarding blood borne pathogens, safe removal of spilled bodily fluids, spill prevention, maintaining a safe work environment, equity and inclusion, and resolving conflicts in the work environment. If given the opportunity I believe I would be a tremendous asset to the company.
Overview
5
5
years of professional experience
Work History
Custodian
Bucknell University
06.2022 - 06.2023
- Maintained clean and comfortable environments in student housing buildings by vacuuming, cleaning windows, and dusting.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Ran variety of cleaning machines such as floor machines, vacuums, carpet shampooers, furniture steam cleaner, and gas powered leaf blowers.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Moved furniture for cleaning and set up for special events.
- Kept building premises clean inside and outside.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Ensured a healthy environment thorough daily cleaning of halls, restrooms, stair wells and common areas.
- Participated in ongoing training opportunities to stay up-to-date on best practices in facilities maintenance.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Reported damages and hazardous conditions to management for further action.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
- Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, showers, floors and toilets.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Reduced waste through efficient use of cleaning supplies and equipment.
- Supported event setup and tear-down, contributing to successful university functions.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Participated in summer deep cleaning of the dorms.
Cosmetologist
Creative Styles by Tiffany
08.2018 - 06.2022
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Applied makeup to clients for special occasions to meet requirements.
- Offered professional cuts, color services and extensions to salon customers.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Styled hair, makeup and nails for customers for special events and occasions.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Used social media platforms to promote salon and services.
- Maintained regular client list and successfully handled walk-in customers.
- Answered phone calls, texts, and emails to schedule client appointments.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Implemented creative marketing strategies that attracted new clients while retaining existing ones.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Provided professional nail care treatments to include manicures, pedicures, gel polish, and SNS dip application and removal.
- Mentored junior cosmetologists on best practices within the industry ensuring consistency in quality across the team.
- Participated in judging nail contestants in a state wide competition for technical schools.
Education
Cosmetology Completion Certificate - Cosmetology
Empire Beauty School
Shamokin Dam, PA12-2010
High School Diploma -
Mifflinburg Area High School
Mifflinburg, PA06-2008
Skills
- Cleaning and sanitizing
- Work independently and with a group
- Responsible and Dependable
- Customer Service
- Attention to Detail
- Problem-Solving
- Team Collaboration
- Skilled housekeeper
- Chemical Handling
- Snow Removal
- Minor Repairs
Timeline
Custodian
Bucknell University
06.2022 - 06.2023
Cosmetologist
Creative Styles by Tiffany
08.2018 - 06.2022
Cosmetology Completion Certificate - Cosmetology
Empire Beauty School
High School Diploma -
Mifflinburg Area High School
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