Katie Francis
Manchester,NH
Summary
Highly organized, dedicated team player with a positive attitude and strong work ethic. Proven time management skills and the ability to prioritize and multitask in a fast-paced environment. Ability to assess real-time manufacturing problems and collaborate with multiple departments to reach a solution with minimal impact to customers. Skilled in Microsoft products including Outlook, Excel and Word and several ERP systems.
Overview
17
17
years of professional experience
Work History
Regional Sales Manager
SemiGen, Inc
Londonderry, NH
01.2018 - Current
- Build and maintain ongoing relationships with new and established clients
- Implemented Program Management services to allow greater visibility for ongoing orders
- Track progress of ongoing Programs with Government rated orders providing weekly status updates to customers
- Manage all sales operations with direct reports
- Created and distributed Customer Surveys
- Work with Product Line Mangers to ensure RFQs have been thoroughly reviewed and quoted accurately
- Created and documented Sales Work Instructions.
- Finalized sales contracts with high-value customers
- Facilitated 12% increase in service and product sales over previous year
- Coordinated activities and projects to plan sales department operations and meet timelines
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs
Sales Administrator
SemiGen, Inc
Londonderry, NH
12.2015 - 01.2018
- Established bid folder process to review and track opportunities
- Quoted price and delivery on standard and custom products
- Interface with trade compliance group and finance group to assure compliance prior to quote and shipment
- Work with Operations and Planning regarding customer ship dates, missed dates and re-commits
- Respond to customer inquiries regarding order status, delivery schedule and any necessary changes or expedites
- Responsible for entering and confirming all customer orders and distributing internally to the team for action.
Sales Administrator
Cobham/Metelics, Aeroflex/Metelics
Londonderry, NH
03.2014 - 12.2015
- Respond to customer inquiries regarding order status, delivery schedule and any necessary changes or expedites
- Manage quarterly Customer Survey and compile results for Managers
- Quote price and delivery on standard products
- Track quotes for follow up and delegate to appropriate Reps
- Published weekly backlog for Distributors
- Manage export orders and run visual compliance checks
- Trained as System Manager in Exostar for Defense and Aerospace customers
- Process returned product and work with Quality department and customers for replacement parts.
Human Resources / Accounting Specialist
Aeroflex/Metelics
Londonderry, NH
08.2008 - 03.2014
- From temp to permanent, time employee
- Responsible for supporting both Human Resource and Finance Departments
- Prepare monthly closing and cost accounting reports
- Compile and analyze financial information to prepare entries to accounts, such as general ledger accounts, and document business transactions
- Explain billing invoices and accounting policies to staff, vendors, and clients
- Trained as administrator in QuickBooks Pro 2008 and thoroughly trained in the company’s advanced ERP system- Syteline
- Resolve billing/collection disputes, deductions, cash posting errors, credit card processing, and account reconciliation
- Responsible for accounts receivable-collections, customer billing and processing payments
- Investigate and processes credit applications (bank and trade references) for new and existing accounts and periodically review credit files to maintain correctness and accuracy
- Review orders to be released and accounts to be placed on credit hold.
Human Resources
Express Employment Professionals, Aeroflex/Metelics
Londonderry, NH
01.2008 - 08.2008
- Performed orientation and explained company policy and benefits to new employees
- Responsible for weekly payroll
- Trained in ADP Pay eXpert and ezLabor Manager as Supervisor and Administrator
- Maintained monthly reports and headcounts
- Met with supervisors and managers to determine effective remediation techniques
- Successfully managed Human Resources department while manager was on leave.
Human Resources Generalist
Davis Companies for KBACE Technologies, Inc
Nashua, NH
10.2007 - 12.2007
- Conducted weekly orientation with new employees
- Administered benefits and explained company policy
- Trained in Oracle as Administrator
- General filing and other administrative duties as needed.
Office Manager / HR Advisor
DIRECTECH NE HSP
Nashua, NH
12.2004 - 10.2007
- Provided assistance in identifying, evaluating and resolving human relations
- Managed 90 fleet vehicles and organized daily maintenance and repair
- Trained and managed 100 technicians and achieved significant improvements in their productivity
- Conducted new-hire orientation weekly and explained company polices and procedures
- Supervised office employees, scheduled work hours, resolved conflicts
- Scheduled individuals for technical job-related skills training to improve individual work performance
- Participated in resolving labor relations issues.
Education
Associates - Business
Southern New Hampshire University
Manchester, NH2021
Diploma - undefined
Jesse Remington High School
2004
Skills
- Customer Service
- Sales Program Coordination
- Detail-Oriented
- Bid Request Management
- Sales Records Management
- Verbal and Written Communication
- Relationship Building
- Interdepartmental Collaboration
- Decision Making
- Time Management
- Operations Management
- Contract Management
- Customer Order Management
Timeline
Regional Sales Manager
SemiGen, Inc
01.2018 - Current
Sales Administrator
SemiGen, Inc
12.2015 - 01.2018
Sales Administrator
Cobham/Metelics, Aeroflex/Metelics
03.2014 - 12.2015
Human Resources / Accounting Specialist
Aeroflex/Metelics
08.2008 - 03.2014
Human Resources
Express Employment Professionals, Aeroflex/Metelics
01.2008 - 08.2008
Human Resources Generalist
Davis Companies for KBACE Technologies, Inc
10.2007 - 12.2007
Office Manager / HR Advisor
DIRECTECH NE HSP
12.2004 - 10.2007
Associates - Business
Southern New Hampshire University
Diploma - undefined
Jesse Remington High School