Katie Franke
Wheeling
Summary
Dynamic Patient Registration Specialist at WVU Medicine Children's with proven expertise in medical records management and effective communication. Adept at coordinating patient referrals and ensuring seamless appointment scheduling, enhancing patient satisfaction. Recognized for adaptability and decision-making skills, consistently delivering exceptional service in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Patient Registration Specialist
WVU Medicine Children's
Wheeling
11.2022 - Current
- Process patient referrals and schedule appointments with specialists.
- Obtain insurance authorizations when necessary.
- Coordinate follow-up visits for families with multiple children in order to accommodate transportation needs.
- Coordinate medical records requests.
- Maintain front office supplies, and ensure staff members have appropriate office supplies.
- Place maintenance requests and IT service-related requests when issues arise.
- Access the electrical box to fix the fuse outages in the office.
Answer multi-line phone calls, route calls appropriately, and respond to patient inquiries regarding appointments and office policies - Ensure patient communication is sent promptly via mail when necessary (ie regarding missed appointments, need to schedule appointments, dismissal letters, etc.)
Cashier
JC Penney Co Inc.
Wheeling
03.2019 - Current
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Assisted customers by answering questions and fulfilling requests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Waitress
Mountaineer Bar and Grill
Wheeling
06.2022 - 11.2022
- Met cleanliness targets and sanitized dining room, bathrooms and other areas.
- Advised guests on menu choices, accommodated requests and noted preferences.
- Set and bussed tables while maintaining sanitation standards.
- Delivered genuine hospitality and greeted customers upon arrival.
Substitute Teacher
Ohio County Schools
Wheeling
08.2020 - 05.2022
- Taught lessons to classes in various subjects.
- Led learning activities to boost emotional and social growth, helping students develop soft skills.
- Modeled collaboration, communication and problem solving to help students overcome challenges.
- Handled instructional, assignment and testing needs to maintain course progress.
- Prepared instructional materials as needed for lessons or activities.
Waitress
Pickles
Wheeling
06.2015 - 09.2019
- Communicated clearly with back-of-house staff to avoid errors.
- Delivered genuine hospitality and greeted customers upon arrival.
- Kept cash drawer balanced and verified orders.
- Answered questions about menu selections and recommended food choices.
Daycare Teacher
Kids Club
Wheeling
08.2018 - 01.2019
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
- Established safe play environment for children.
- Maintained child-friendly environment with access to outdoor activities.
- Meticulously sanitized toys and play equipment.
Education
Bachelor of Arts - Elementary Education
West Liberty University
West Liberty05.2020
High School Diploma -
Wheeling Park High School
Wheeling05.2015
Skills
- Adaptability
- Medical records management
- Front office coordination
- Customer relationship management
- Multi-line phone operation
- Effective communication
- Data entry accuracy
- Organizational skills
- Insurance verification
- Patient confidentiality
- Decision-making
Timeline
Patient Registration Specialist
WVU Medicine Children's
11.2022 - Current
Waitress
Mountaineer Bar and Grill
06.2022 - 11.2022
Substitute Teacher
Ohio County Schools
08.2020 - 05.2022
Cashier
JC Penney Co Inc.
03.2019 - Current
Daycare Teacher
Kids Club
08.2018 - 01.2019
Waitress
Pickles
06.2015 - 09.2019
Bachelor of Arts - Elementary Education
West Liberty University
High School Diploma -
Wheeling Park High School