Katie Fraser
Saint Clair
Summary
Dedicated and adaptable individual with a strong background in customer service and account management. Renowned for effective communication and collaboration, consistently contributing to improved customer experiences and retention. The years I have dedicated to raising a family post-workforce have only increased my time management, organization, and communication skills. Not to mention my level of patience.
Overview
4
4
years of professional experience
Work History
Personal Banker
Fifth Third Bank
Naples
09.2012 - 08.2014
- Built relationships with customers to enhance loyalty and trust in services.
- Processed loan applications and guided customers through approvals.
- Collaborated with team members to improve customer service delivery standards.
- Educated clients on financial products and services tailored to needs.
- Resolved customer complaints efficiently, ensuring satisfaction and retention.
- Provided customer service to clients, including answering questions and resolving issues.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Responded promptly to customer emails, phone calls and requests for information.
Sales Associate
Ford Dealership
Saint Clair
06.2010 - 08.2013
- Assisted customers in selecting vehicles that met their needs and preferences.
- Managed customer inquiries through phone, email, and in-person communications.
- Collaborated with finance team to provide accurate loan and leasing options.
- Developed relationships with repeat customers to enhance sales opportunities and referrals.
- Maintained customer satisfaction by providing prompt, reliable service.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Educated customers about sales processes, warranty requirements and service standards.
Education
BBA - Business Administration
Western Michigan University
Kalamazoo, MI05-2009
Skills
- Customer relationship management
- Account management
- Effective communication
- Time management
- Team collaboration
- Problem solving
- Customer service
- Positive attitude
- Relationship building
- Customer satisfaction
- Relationship management
- Sales expertise
Timeline
Personal Banker
Fifth Third Bank
09.2012 - 08.2014
Sales Associate
Ford Dealership
06.2010 - 08.2013
BBA - Business Administration
Western Michigan University
Similar Profiles
Imani DardenImani Darden
Personal Banker I at Fifth Third BankPersonal Banker I at Fifth Third Bank
Kayla FrazierKayla Frazier
CSR at Fifth Third BankCSR at Fifth Third Bank
Jasmine BrysonJasmine Bryson
Credit Bureau Specialist at Fifth Third BankCredit Bureau Specialist at Fifth Third Bank
Rosa GarciaRosa Garcia
Retail Help Specialist at Fifth Third BankRetail Help Specialist at Fifth Third Bank
Lawrence VaduvaLawrence Vaduva
Quality Manager at Selective IndustriesQuality Manager at Selective Industries