Katie Goncalves
Cocoa Beach,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Office Associate V
City of Miami Beach Parking Department
Miami Beach, FL
01.2022 - 06.2023
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Assisted with the preparation of presentations for meetings and conferences.
- Booked hotel rooms, car rentals, and flights for company trips and conferences.
- Assisted with planning employee events such as holiday parties or team building activities.
- Resolved customer complaints via phone or email in a professional manner.
Inside Sales Manager
Aero Engineering Support Group
Kissimmee, FL
09.2018 - 04.2021
- Managed a team of 5 inside sales representatives, providing guidance, coaching and training.
- Scheduled regular team meetings to discuss current projects, provide updates on progress and share best practices.
- Created detailed proposals outlining product offerings, pricing models, delivery timelines and payment terms.
- Conducted market research and reported on competitors.
- Established strong relationships with key customers by providing timely responses to inquiries, addressing concerns and resolving issues quickly.
Studio Manager
Club Pilates
Miami, FL
02.2016 - 12.2017
- Trained new employees and maintained healthy staff morale through consistent coaching and team building.
- Welcomed customers and asked open-ended questions to understand individual needs.
- Developed partnerships with local businesses in order to cross-promote each other's services and products.
- Utilized well-honed decision-making skills to quickly and effectively find solutions to customer issues.
Executive Administrative Assistant
Walt Disney World Swan and Dolphin
Lake Buena Vista, FL
08.2014 - 12.2015
- Managed calendars and travel schedules for three Account Directors.
- Nurtured relationships with FIT wholesale accounts and travel agents.
- Conducted site visits and attended networking events.
- Created sales contracts for groups and managed yearly contracts for FIT Wholesale accounts.
Sales Administrative Assistant
W South Beach
Miami Beach, FL
01.2012 - 07.2014
- Managed Director’s schedule, appointments, emails, and phone calls.
- Scheduled travel, created travel itineraries, and completed expense reports for office staff.
- Conducted site visits with clients, travel agents, and competitive hotel sellers.
- Worked closely with Finance dept to generate and see-through purchase orders while adhering to the monthly budget.
Education
Bachelor of Business Administration - Hotel, Restaurant and Resort Management
Northwood University
05.2010
Skills
- Proficient in Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
- Excellent verbal and written communication
- Strong organizational abilities
- Customer service experience
- Call Center Experience
- Possess excellent leadership skills
- Storytelling
- Sense of urgency
- Detail-oriented
- Independently motivated
- Scheduling expertise
- Collaborative team player
- Works well under pressure
- Experienced working discretely with sensitive information
References
References available upon request.
Timeline
Office Associate V
City of Miami Beach Parking Department
01.2022 - 06.2023
Inside Sales Manager
Aero Engineering Support Group
09.2018 - 04.2021
Studio Manager
Club Pilates
02.2016 - 12.2017
Executive Administrative Assistant
Walt Disney World Swan and Dolphin
08.2014 - 12.2015
Sales Administrative Assistant
W South Beach
01.2012 - 07.2014
Bachelor of Business Administration - Hotel, Restaurant and Resort Management
Northwood University
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