Katie Graham
Plano,TX
Summary
Proven leader in retail management, adept at enhancing customer experience and streamlining operations for Family Dollar. Excelled in deadline management and customer service, training teams to elevate store standards. Demonstrated adaptability and problem-solving skills, significantly improving customer satisfaction and operational efficiency without exceeding a single numerical percentage.
Overview
9
9
years of professional experience
Work History
Store Display Coordinator
Dollar Tree Stores
05.2022 - Current
- Managed project timelines effectively, ensuring timely completion of all assigned tasks related to display creation and maintenance.
- Trained staff members on visual merchandising techniques, fostering a team-oriented approach to maintaining store aesthetics.
- Contacted customers to communicate availability of products for pick up.
- Verified correct details and routing of scheduled deliveries.
- Demonstrated adaptability in responding to changing business needs or priorities while maintaining a consistent focus on delivering high-quality display solutions.
Store Manager
Family Dollar
02.2015 - 05.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Skills
- Customer experience
- Deadline Management
- Retail Operations
- Customer Service
- Problem-Solving
- Clear Communication
Timeline
Store Display Coordinator
Dollar Tree Stores
05.2022 - Current
Store Manager
Family Dollar
02.2015 - 05.2022
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