Katie Grantham
Ozark,AR
Summary
Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Department Manager
Costa Enterprises Restaurant Group
Port St Joe, FL
08.2023 - 06.2025
- Managed daily operations and staff scheduling for restaurant efficiency.
- Trained new employees on service standards and safety protocols.
- Oversaw inventory management and supply ordering processes.
- Ensured compliance with health regulations and quality standards.
- Resolved customer complaints to maintain satisfaction levels.
- Implemented training programs to improve staff performance.
- Collaborated with kitchen staff to streamline food preparation processes.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Handled shift overstock, restocking and inventory control.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Performed opening and closing duties as part of management team and handled cash management.
Teller
Centennial Bank
Blountstown, WV
06.2023 - 08.2023
- Processed customer transactions accurately and efficiently.
- Provided exceptional customer service in a fast-paced environment.
- Handled cash, checks, and electronic payments with care.
Line Worker
Butterball
Ozark, AR
01.2023 - 05.2023
- Operated machinery to assemble products efficiently and safely.
- Inspected finished products for quality and compliance with standards.
- Collaborated with team members to maintain smooth production flow.
Department Manager
Costa Enterprises Restaurant Group
Port st Joe, FL
05.2018 - 12.2022
- Managed daily operations and staff scheduling for restaurant efficiency.
- Trained new employees on service standards and safety protocols.
- Oversaw inventory management and supply ordering processes.
- Ensured compliance with health regulations and quality standards.
- Resolved customer complaints to maintain satisfaction levels.
- Implemented training programs to improve staff performance.
- Collaborated with kitchen staff to streamline food preparation processes.
- Handled shift overstock, restocking and inventory control.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Followed safety protocols and company processes and procedures.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Performed opening and closing duties as part of management team and handled cash management.
Education
Associate of Science - Culinary Management
Chipola College
Marianna, FL 08.2015 - 05.2017
Skills
- Staff scheduling
- Inventory management
- Health compliance
- Employee training
- Customer satisfaction
- Operations management
- Quality assurance
- Cash management
- Problem solving
- Effective communication
Certification
- Serenade Mangement
Timeline
Department Manager
Costa Enterprises Restaurant Group
08.2023 - 06.2025
Teller
Centennial Bank
06.2023 - 08.2023
Line Worker
Butterball
01.2023 - 05.2023
Department Manager
Costa Enterprises Restaurant Group
05.2018 - 12.2022
Associate of Science - Culinary Management
Chipola College
08.2015 - 05.2017