Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Greer

West Milton,OH

Summary

Dynamic professional with a strong background in operations management at Route 571 Diner, excelling in team leadership and customer service. Proven ability to enhance workflow efficiency and train staff effectively. Committed to maintaining high standards of cleanliness and fostering client relationships through exceptional service and strategic planning.



Overview

11
11
years of professional experience

Work History

House Cleaner

Bucket, Brooms & Rags
08.2023 - Current
  • Led cleaning teams to ensure high standards of cleanliness and customer satisfaction.
  • Trained new staff on best practices for effective cleaning techniques and safety protocols.
  • Developed efficient cleaning schedules to optimize workflow and reduce turnaround times.
  • Implemented quality control measures to maintain consistent service delivery across all assignments.
  • Coordinated supply inventory management, ensuring availability of necessary cleaning materials and tools.
  • Streamlined processes for deep cleaning procedures, enhancing overall efficiency and effectiveness.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.

Manager

Route 571 Diner
06.2019 - 08.2023
  • Assisted in daily operations, ensuring adherence to safety protocols and standard procedures.
  • Supported team members in executing routine tasks, enhancing overall workflow efficiency.
  • Engaged in training sessions to learn operational tools and systems relevant to role.
  • Collaborated with colleagues to streamline processes, contributing to improved task execution.
  • Adapted quickly to new responsibilities, demonstrating flexibility in a dynamic work environment.
  • Observed and reported on operational efficiencies, identifying potential areas for improvement.
  • Participated in team meetings, providing input on workflow challenges and solutions.
  • Managed and motivated employees to be productive and engaged in work.

Server

Bulldog Diner
01.2015 - 03.2018
  • Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
  • Coordinated food and beverage orders with kitchen staff to maintain efficient service flow.
  • Trained new servers on menu items, service standards, and operational procedures.
  • Managed multiple tables simultaneously, prioritizing tasks to enhance dining experiences.
  • Assisted in maintaining cleanliness and organization of dining area and service stations.
  • Resolved guest complaints promptly, enhancing overall customer experience and loyalty.
  • Served food and beverages promptly with focused attention to customer needs.

Education

Associate of Arts - GED

Milton Union High School
West Milton, OH
05-2012

No Degree - Property & Casualty Insurance Agent

Kaplan Learn
United States
09-2025

Skills

  • Team leadership
  • Customer Service
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Goal setting
  • Documentation and reporting
  • Strategic planning
  • Relationship building
  • Operations management
  • Strong work ethic
  • Exceptional customer service

Timeline

House Cleaner

Bucket, Brooms & Rags
08.2023 - Current

Manager

Route 571 Diner
06.2019 - 08.2023

Server

Bulldog Diner
01.2015 - 03.2018

Associate of Arts - GED

Milton Union High School

No Degree - Property & Casualty Insurance Agent

Kaplan Learn

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