Tatiana Guerrero
Weslaco,TX
Summary
Seeking Customer Service Rep role with4 years of relevant experience; adept in conflict management, phone etiquette, and bilingual communication. Proven track record in customer problem resolution and supervisory roles, ensuring adherence to guidelines. Proficient in data entry, Microsoft Office, and providing exceptional patient care and clerical support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fraud Specialist
ACT Call Center Technologies
Harlingen, TX
11.2023 - Current
- Investigate and resolve fraudulent activities through effective communication with customers
- Implement fraud detection techniques to identify suspicious transactions and minimize risks
Reception Technician
CSL Plasma
Weslaco, TX
06.2022 - 10.2022
- Conducted initial health screenings, including vital sign measurement, to verify donor eligibility for plasma donation
- Maintained compliance with health and safety protocols to ensure a safe donation environment
Certified Medical Assistant/Receptionist
Delta Medical Clinic
Elsa, TX
09.2021 - 02.2022
- Managed patient check-in processes and efficiently coordinated referrals and medication orders to enhance office operations
- Conducted initial patient assessments, including recording vital signs, to support medical staff in providing comprehensive care
Customer Service Representative
DishNetwork (Future Vision)
Harlingen, TX
01.2019 - 04.2019
- Addressed and resolved customer inquiries and issues, ensuring a high level of satisfaction and service excellence
- Provided effective solutions to customer problems, contributing to the maintenance of positive customer relationships
Supervisor
Empereon Constar
Waco, TX
01.2018 - 11.2018
- Monitored team compliance with adherence schedules and conducted regular meetings to address and rectify any errors
- Reviewed call interactions to ensure adherence to company guidelines and maintain quality standards
Customer Service Representative
S2G Support Services Group
Waco, TX
10.2017 - 01.2018
- Addressed inbound customer inquiries, providing timely and accurate information to enhance customer satisfaction
- Managed communication effectively, ensuring clarity and resolution of issues in support interactions
Education
Basic in Medical Assistant - Medical Assistant
STVT
Weslaco, TX07.2020
High School Diploma -
High School
Skills
- Insurance Verification
- Computer Skills
- Microsoft Office
- Sales
- Hipaa
- Word Processing
- Communication Skills
- Bilingual
- Customer Service
- Clerical Experience
- Patient Care
- Conflict Management
- Typing
- Supervising Experience
- English
- Phone Etiquette
- Data Entry
- Microsoft Excel
- Organizational Skills
- Spanish
- Medical Terminology
- Vital Signs
Certification
- CPR Certification
- Certified Medical Assistant
Timeline
Fraud Specialist
ACT Call Center Technologies
11.2023 - Current
Reception Technician
CSL Plasma
06.2022 - 10.2022
Certified Medical Assistant/Receptionist
Delta Medical Clinic
09.2021 - 02.2022
Customer Service Representative
DishNetwork (Future Vision)
01.2019 - 04.2019
Supervisor
Empereon Constar
01.2018 - 11.2018
Customer Service Representative
S2G Support Services Group
10.2017 - 01.2018
Basic in Medical Assistant - Medical Assistant
STVT
High School Diploma -
High School