Christine Sera
San Antonio,Texas
Summary
PROFESSIONAL SUMMARY I am self sufficient learner, I am able to handle
multiple task on a daily basis . I am dependable who knows how to manage time.
Ready to learn new skills and believe I have knowledge and skill to assist.
Prepared thorough reports based on skilled compilation and distillation of related
data. Contributed ideas for improving work processes. Determined approval or
denial of commercial client applications by evaluating insurance coverage and
rental agreement Detail-oriented professional with focus on deadlines and skilled
in handling billing without errors. Knowledgeable in data confidentiality and
privacy practices when reviewing information.
Overview
17
17
years of professional experience
Work History
Fraud Specialist
USAA Federal Savings Bank
11.2022 - 08.2023
- Investigated and analyzed complex financial transactions for evidence of fraud.
- Performed data analysis to identify patterns or trends indicative of potential fraudulent activity.
- Reviewed customer accounts, documents and electronic records to detect suspicious activities.
- Conducted interviews with customers, employees and witnesses related to fraud cases.
- Investigated potential fraud cases by gathering and analyzing data from various sources.
Area Manager - Risk and Fraud Control
Conduent
01.2018 - 05.2022
- Developed and implemented procedures to reduce risk of fraud for new accounts.
- Monitored customer activity for suspicious behavior or anomalies.
- Conducted investigations into potential fraudulent activities and reported findings to senior management.
- Provided guidance and training on fraud prevention techniques to staff members.
- Investigated and analyzed complex financial transactions for evidence of fraud.
Healthcare Communications Agent
Connection Point
01.2017 - 12.2017
- Assist prospective members with selecting and enrolling in Medicare health plans
- Assist members with navigating the healthcare system by, educating members on our benefits and services
- Maintain complete and accurate documentation of all communications with members and prospective members
- Build and strengthen member relationships by providing world class customer service
Cps Energy
CPS Energy
04.2014 - 12.2016
- Completed routine transactions for customers such as opening accounts
and processing payments - Adhered to company policies and scripts to consistently achieve call-time
and quality standards. - Learned and maintained in-depth understanding of product information,
providing knowledgeable responses to diverse questions. - Guarded against fraud and abuse by verifying coded data accurately
reflected services provided. - Provided guidance, training, coaching and mentoring to call center team members.
- Monitored calls for quality assurance purposes.
Skip Trace Investigator
KACM
05.2006 - 09.2013
- Conducted skip tracing investigations to locate debtors or individuals with outstanding legal obligations.
- Performed detailed analysis of financial records and other documents related to a case.
- Utilized public databases and proprietary software systems to search for individuals who have skipped out on their responsibilities.
- Researched court documents, land records, credit reports, DMV records and other sources to find the whereabouts of an individual.
Education
Medical Coding And Billing
Wayland Baptist University
Plainview, TX05.2024
GED -
San Antonio College
San Antonio, TX06.2002
Skills
- Medical Terminology
- Medical Billing
- Insurance Verification
- Fraud prevention Transaction
review SARS
Financial Institution Regulations /
Lexis Nexis / Experian
Fraud identification Investigation
documentation
Regulatory compliance Quality
assurance - Work assignment delegation
Account Reconciliation
Risk Identification
Microsoft Office
Quality Assurance
Timeline
Fraud Specialist
USAA Federal Savings Bank
11.2022 - 08.2023
Area Manager - Risk and Fraud Control
Conduent
01.2018 - 05.2022
Healthcare Communications Agent
Connection Point
01.2017 - 12.2017
Cps Energy
CPS Energy
04.2014 - 12.2016
Skip Trace Investigator
KACM
05.2006 - 09.2013
Medical Coding And Billing
Wayland Baptist University
GED -
San Antonio College
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