Summary
Overview
Work History
Education
Skills
Timeline
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Katie Hampson

Grand Rapids,MI

Summary

Versatile and results-driven professional with a Bachelor of Science in Psychology and extensive experience in management, operations, and customer service within the hospitality and marina industries. Proven track record of successfully handling multifaceted roles, including General Manager and Harbormaster, demonstrating exceptional leadership, problem-solving, and multitasking abilities. Adept at overseeing daily operations, financial management, and staff training, with a strong commitment to operational excellence and customer satisfaction. Experienced in event coordination and fostering positive client relations. Eager to leverage diverse skill set and dedication to drive success in business and banking environments.

Overview

6
6
years of professional experience

Work History

General Manager & Harbormaster

Sommerset Pointe Yacht Club
04.2023 - 10.2023
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and executed a comprehensive public relations strategy for Boyne Thunder races that resulted in a 30% increase in restaurant and marina traffic.
  • Established and maintained relationships with the Chamber of Commerce and event organizers which increased media coverage and a 35% increase in social media traffic.
  • Created and distributed press releases, photo layouts, and updates to the Sommerset website which increased its viewership.
  • Held a multifaceted role overseeing all aspects of the yacht club's operations, including restaurant management and marina operations, demonstrating exceptional multitasking and leadership abilities.
  • Acted as the primary point of contact for staff, members, and guests, resolving a wide range of issues promptly and effectively.
  • Designed and enforced operational procedures, achieving unparalleled member and guest satisfaction while ensuring profitability and sustainability.
  • Orchestrated and managed diverse events, including weddings, parties, and regattas, achieving high levels of customer satisfaction and repeat business.
  • Implemented crisis communication plans and systems that addressed emergencies and operational challenges, minimized negative impacts to the restaurant and marina, while remaining on call 24 hours a day.
  • Directed marina operations, overseeing boat docking, mooring assignments, and maintenance, ensuring the safety and satisfaction of boat owners and guests.
  • Managed marina reservations, billing, and financial transactions with meticulous attention to detail, exemplifying resilience and dedication

Head Hostess

Hibachi House
03.2018 - 03.2023
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Overcame cultural and language barriers with 15+ employees by striving to understand and adapt to the needs of the group.
  • Enriched customer experience by resolving any conflicts regarding reservations or dining experiences.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.

Assistant Pre-Kindergarten Teacher

The Goddard School For Early Childhood Development
06.2021 - 01.2023
  • Enhanced student learning by incorporating hands-on activities and creative projects into the curriculum for pre-kindergarten students.
  • Communicated effectively with parents regarding their child''s progress, addressing any concerns or issues as they arose.
  • Fostered strong relationships with colleagues, working collaboratively on cross-curricular projects that enhanced educational experiences for all involved parties.
  • Modified lessons based on the needs of children to ensure understanding and growth.

Education

Bachelor of Science - Psychology

Michigan State University
East Lansing, MI
05.2021

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Time Management
  • Team Leadership
  • Staff Management
  • Customer Relations
  • Training and Development
  • Relationship Building
  • Staff training/development
  • Inventory Control
  • Customer Relationship Management
  • Employee Scheduling
  • Verbal and written communication
  • Administrative Skills
  • Client Relations

Timeline

General Manager & Harbormaster

Sommerset Pointe Yacht Club
04.2023 - 10.2023

Assistant Pre-Kindergarten Teacher

The Goddard School For Early Childhood Development
06.2021 - 01.2023

Head Hostess

Hibachi House
03.2018 - 03.2023

Bachelor of Science - Psychology

Michigan State University

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Katie Hampson