Summary
Overview
Work History
Education
Skills
Timeline
ProjectManager

Katie Hargreaves

Minneola,FL

Summary

Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

10
10
years of professional experience

Work History

Project Manager

BIS Digital, Inc
Fort Lauderdale , FL
11.2020 - Current
  • Oversaw Technology Software and Hardware Installations
  • Review and Analyze department requirements for proper documentation for operations such as accurate Scope of Work and Products
  • Assisted in Salesforce Lightening platform transition from Classic with suggestions to help build an project management application
  • Schedule appropriate Resources to complete specific job to maintain timeline and project delivery expectations
  • Ability to use broad range of project management tools, reports, templates
  • Critical Thinking to troubleshoot unforeseen project derailments and ability to think outside the box
  • Assets management, tracking, logistics, and keeping customer informed of any product delays that may affect project timeline
  • Creation of change orders if needed
  • Support Technical team while in the field of with questions prior to install
  • Direct and Precise Communication with internal and external stakeholders
  • Embrace opportunities for process improvement
  • Established Project Deadlines and Increased Project Completions

Director of Operations and Sales

AVmedia, Inc
03.2019 - 11.2020
  • Process Improvement, Recruiting by building a team which met customer (hotel/guest) expectations as well as grooming for advancement opportunities with cultural aspects of company
  • Business Analysis, Scheduling, Budgeting, Forecasting
  • Awarded best hotel of 2019 and Profit Driver Award for 2019
  • Asset management and product advancement based on technology advancements
  • Assisting Partner hotels with equipment and logistics
  • Understanding customer vision to create successful events while staying in line with customer's budget
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with customers to maintain relationships and increase return customer base.
  • Collaborated with upper management and field team to implement continuous improvements and exceed team goals.

Project Manager

Whitlock
Tamarac, FL
09.2018 - 09.2019
  • Attending and arranging On site and Virtual Construction Meetings
  • CRM knowledge of NetSuite
  • Identified plans and resources required to meet project goals and objectives.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Oversaw high profile projects for by planning, designing, and scheduling phases.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Reported regularly to managers on project budget, progress and technical problems.

Director Of Event Technology

PSAV
Miami , FL
05.2013 - 09.2018
  • Innovation for Product Management/ Improvement and Implementation based on hotel partner expectations for mutual customers
  • Supervised and assisted in daily setup and striking of audio-visual equipment for meetings and major corporate events with support of sales manager and audio-visual technicians.
  • Interacted with event hosts and clients to maintain mutually beneficial relationships and met sales and service expectations.
  • Handled monthly billing and invoicing and verified timely submittal and receipt of event payments.
  • Interacted and collaborated with freelancers and directed events within schedule and according to plans.
  • Managed inventory control and verified constant tracking of technology equipment.
  • Performed tasks by using proper tools, materials, methods and safe practices in accordance with best industry practices.
  • Commended by management for continuous punctuality and superior performance.
  • Providing live customer demonstrations for Sales Process
  • Building a team which met the needs of 4 star hotel and customer expectations
  • Involved in Creating a preliminary hotel Budget and forecast
  • Maintaining and Exceeding Client/Hotel demands and partnership

Education

Associate of Arts (A.A - Audio

The F.I.R.S.T. College
Orlando

Salesforce Admin Beginner completed Saleforce Admin Intermediate -

Saleforce Admin Trailmix
2023

Associate's Degree - Information Technology

Kaplan University
2010

Skills

  • Critical Thinking
  • Mentoring, Team Development
  • Microsoft Office Suite, Word, Excel, Powerpoint
  • Highly Organized
  • Exceptional Communication Skills
  • Leadership skills
  • Quick learner and ability to adapt to change
  • Operations Management
  • Customer Service Focused
  • Technical aptitude
  • Systems Implementations

Timeline

Project Manager

BIS Digital, Inc
11.2020 - Current

Director of Operations and Sales

AVmedia, Inc
03.2019 - 11.2020

Project Manager

Whitlock
09.2018 - 09.2019

Director Of Event Technology

PSAV
05.2013 - 09.2018

Associate of Arts (A.A - Audio

The F.I.R.S.T. College

Salesforce Admin Beginner completed Saleforce Admin Intermediate -

Saleforce Admin Trailmix

Associate's Degree - Information Technology

Kaplan University

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