Katie Hayes
Sacramento,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Infant Teacher
YMCA of Superior California, Sacramento
Sacramento, CA
03.2022 - Current
- Planned age-appropriate activities that encouraged physical, cognitive, social-emotional growth in infants.
- Provided individualized care and attention to each infant in the classroom.
- Ensured safety rules were followed at all times by supervising playtime activities both indoors and outdoors.
- Incorporated music into everyday routines to promote creativity and motor development.
- Helped develop gross motor skills through playtime activities such as crawling, walking, running, jumping.
- Maintained records of attendance and provided weekly updates to parents regarding their child's activities.
- Helped infants develop communication skills through baby sign language while also promoting positive behaviors and social skills.
Union Iron Worker
Local 118
Sacramento
03.2020 - 02.2022
- Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
- Communicated regularly with supervisors regarding progress of projects and completed tasks.
- Operated forklifts and other heavy machinery to load and unload materials.
- Upheld high standards of productivity and quality in operations.
- Rotated through series of different stations based on team needs.
- Performed preventative maintenance on welding tools and equipment.
- Read blueprints, drawings related to projects in order to determine proper dimensions of components being fabricated, welded together.
- Utilized oxyacetylene torches for preheating metals prior to welding or bending them into desired shapes.
Service Writer
Ford
Sacramento, CA
10.2017 - 07.2019
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Communicated repair information to customers in a professional manner.
- Prepared daily reports summarizing hours worked by each technician as well as total sales figures.
- Resolved customer complaints regarding service quality or billing issues promptly and professionally.
- Processed payments for completed services using cash register or point-of-sale systems.
Barista
Lenises Cafe
West Sacramento, CA
08.2015 - 10.2017
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Placed orders with suppliers for delivery of products required for daily operations.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Education
Welding Degree - Welding
Northern California Construction Training
Rancho Cordova, CA12-2019
High School Diploma -
Heritage Peak Charter School
West Sacramento, CA05-2014
Some College (No Degree) - Early Childhood Education/psychology
Grand Canyon University
Phoenix, AZSkills
- Customer Service
- Proficient in Microsoft Office Suit
- Data Entry
- Adaptive team player
- Professional telephone demeanor
- Multi-Task Management
- Dispute Resolution
- Call Management
- Positive and professional
- Strong Analytical and communication skills
- Accounting
- Communication Development
- Status report maintenance
- Data Base Administration
References
References available upon request.
Timeline
Infant Teacher
YMCA of Superior California, Sacramento
03.2022 - Current
Union Iron Worker
Local 118
03.2020 - 02.2022
Service Writer
Ford
10.2017 - 07.2019
Barista
Lenises Cafe
08.2015 - 10.2017
Welding Degree - Welding
Northern California Construction Training
High School Diploma -
Heritage Peak Charter School
Some College (No Degree) - Early Childhood Education/psychology
Grand Canyon University
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