Katie Henderson
Evans,LA
Summary
Dynamic professional with a proven track record in client relationship management and operational efficiency, dedicated to enhancing customer satisfaction. Skilled in training high-performing teams while maintaining rigorous service standards. Committed to delivering the technical excellence and integrity valued by Bureau Veritas to ensure seamless client support and organizational growth.
Overview
6
6
years of professional experience
Work History
Director of Operations
3 Suns Aquatic Surface
Evans, USA
01.2023 - Current
- Established and maintained strong client relationships that contributed to increased revenue and strengthened customer loyalty.
- Responded to client requests and concerns with professionalism, leading to repeat business and referrals.
- Trained and mentored employees, enhancing team efficiency and elevating customer service skills.
- Coordinated scheduling and project activities to ensure smooth daily operations.
Tax Support Specialist
Working Solutions
Evans, LA
01.2026 - 04.2026
- Delivered remote support to TurboTax users via phone and video chat, improving user satisfaction and engagement.
- Guided customers in preparing tax documents and locating prior returns and amendments, ensuring accurate submissions.
- Employed active listening to de-escalate complex inquiries, fostering customer satisfaction with TurboTax platform.
- Mastered Intuit profile and TurboTax software for efficient issue resolution, reducing average handle time.
- Maintained 100% compliance with data security standards while handling sensitive financial information.
- Coordinated flexible self-scheduled workload as independent 1099 contractor, effectively managing high-volume support demands.
Logistics Associate
Harbor Freight
09.2021 - 04.2023
- Streamlined logistical operations to ensure smooth product flow and enhance customer satisfaction.
- Delivered consistent, friendly customer service while managing daily product flow effectively.
- Resolved customer inquiries via phone and in-person, ensuring prompt and efficient issue resolution.
- Trained new team members on customer service best practices to improve onboarding and team readiness.
Census Enumerator
U.S. Federal Government
Alexandria, USA
07.2020 - 02.2021
- Conducted face-to-face interviews with residents, facilitating accurate collection of census data.
- Verified and updated household information in government databases, ensuring accuracy and confidentiality.
- Collaborated with team and supervisors to streamline workflows.
Skills
Timeline
Tax Support Specialist
Working Solutions
01.2026 - 04.2026
Director of Operations
3 Suns Aquatic Surface
01.2023 - Current
Logistics Associate
Harbor Freight
09.2021 - 04.2023
Census Enumerator
U.S. Federal Government
07.2020 - 02.2021