Kathryn Hermance
Greeley,CO
Summary
Reliable employee seeking position. Offering excellent communication and good judgment. Dedicated individual with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Background includes working in both corporate and customer-facing positions. Top strengths include data entry, payment processing and advanced use of outlook and excel.
Overview
13
13
years of professional experience
Work History
Employment Specialist
Unique Services Of Northern Colorado
Greeley, CO
04.2021 - 12.2022
- Matched clients to open positions based on skills and work requirements.
- Recognized client employment barriers and devised strategies to resolve.
- Maintained records of consumer employment activity such as potential and current employers.
- Conducted assessments, interviews and job trials with clients to develop person-centered plans for employment and support.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Provided on job support for individuals with developmental disabilities.
Title Associate
State Farm Mutual Automobile Insurance Company
Greeley, CO
02.2014 - 04.2021
- Reviewed legal documents such as mortgage loans, title liens and property easements to assess relevant property factors.
- Identified title encumbrances and detailed plans for correcting issues and clearing titles for planned changes.
- Contacted appropriate agencies to complete searches, order records and obtain documents.
- Prepared closing disclosures, post-closing records and disbursements.
- Checked accuracy and completeness of registration documents and rejected unacceptable packages.
- Used information gained during searches to produce and process title commitments and insurance policies.
Direct Care Provider
Envision
Greeley, CO
03.2012 - 01.2014
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with self-administered medications.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Documented vitals, behaviors and medications in client medical records.
- Helped with home management tasks, meal preparation, grocery shopping and routine cleaning.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Certified Nursing Assistant
Greeley Center For Independance
Greeley, CO
07.2009 - 06.2011
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Facilitated personal hygiene management, feeding and ambulation.
Customer Service Representative
StarTek
Greeley, CO
05.2008 - 02.2009
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Arts - Elementary Education
Aims Community College
Greeley, CONurse Aide Certificate - Nursing Assistance
Aims Community College
Greeley, COSkills
- Decision Making
- In-Person and Telephone Interviewing
- Employment Recordkeeping
- Conflict Resolution
- Career Planning
- Work Experience Programs
- Verification
- Document summarization
- Flexible and Adaptable
- Problem-Solving
- Self-Motivated
- Teamwork and Collaboration
- Cultural Awareness
Timeline
Employment Specialist
Unique Services Of Northern Colorado
04.2021 - 12.2022
Title Associate
State Farm Mutual Automobile Insurance Company
02.2014 - 04.2021
Direct Care Provider
Envision
03.2012 - 01.2014
Certified Nursing Assistant
Greeley Center For Independance
07.2009 - 06.2011
Customer Service Representative
StarTek
05.2008 - 02.2009
Associate of Arts - Elementary Education
Aims Community College
Nurse Aide Certificate - Nursing Assistance
Aims Community College
Similar Profiles
Juanita JonesJuanita Jones
Office Assistant at Northern Colorado Plumbing & ServicesOffice Assistant at Northern Colorado Plumbing & Services
Bonnie F. OchsnerBonnie F. Ochsner
Business Development and Customer Service Associate at All Dry Services of Northern ColoradoBusiness Development and Customer Service Associate at All Dry Services of Northern Colorado
Kenlita CalhounKenlita Calhoun
Billing Coordinator at University Of Colorado Health - Northern ColoradoBilling Coordinator at University Of Colorado Health - Northern Colorado