Summary
Overview
Work History
Education
Skills
Certification
Timeline
Bartender
Katie Hernandez

Katie Hernandez

Tucson,AZ

Summary

Dynamic hospitality professional with extensive bartending experience. Proven track record in enhancing guest satisfaction through exceptional customer service and suggestive selling. Skilled in payment processing and new hire training, fostering a loyal clientele while maintaining high standards of service and compliance.

Newly licensed lash technician. Currently enrolled at Hogan School of Real Estate to obtain real estate license.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Bartender

JW Marriott Tucson Starr Pass Resort & Spa-
04.2019 - Current
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Cocktail Server

Loews Ventana Canyon Resort and Spa
07.2018 - 12.2018


  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.

Bartender

The Westin La Paloma Resort & Spa
04.2016 - 05.2018
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Bartender/Server/Trainer

SRG Villa Hermosa
04.2014 - 05.2016
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Education

Associate of Arts - Liberal Arts

Pima Community College
Tucson, AZ
01-2018

Skills

  • Payment processing
  • Customer service expertise
  • Hospitality service expertise
  • Suggestive selling
  • Alcohol awareness
  • New hire training
  • Inventory
  • Sales expertise
  • Basic accounting

Certification

  • Licensed Lash Technician - July 2024
  • TIPS training certification

Timeline

Bartender

JW Marriott Tucson Starr Pass Resort & Spa-
04.2019 - Current

Cocktail Server

Loews Ventana Canyon Resort and Spa
07.2018 - 12.2018

Bartender

The Westin La Paloma Resort & Spa
04.2016 - 05.2018

Bartender/Server/Trainer

SRG Villa Hermosa
04.2014 - 05.2016

Associate of Arts - Liberal Arts

Pima Community College

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Katie Hernandez