Katie Herrick
Lincoln,NE
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Student Recruitment Specialist
Doane University
Lincoln, NE
09.2023 - Current
- Respond to student inquiry and applications
- Identified needs of students promptly and efficiently.
- Maintained accurate records of student interactions and feedback.
- Reviewed documents for accuracy prior to submission or publication.
- Created training materials for new hires on the company's procedures and policies and Salesforce
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Sales Manager
Lincoln Memorial Funeral Home and Cemetery
Lincoln, NE
05.2017 - 08.2023
- Coached, developed and motivated team to achieve revenue goals.
- Facilitated regular training sessions for sales team members.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Provided exceptional customer service throughout the entire sales process.
- Created incentive programs that motivated team members towards success.
- Conducted performance evaluations, providing feedback and coaching for improvement.
- Utilized CRM systems to manage client information and track progress.
- Met individual targets for each team member, tracking progress regularly.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Child and Family Services Specialist
State of Nebraska
Lincoln, NE
10.2013 - 03.2017
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
- Arranged adoptions and found foster homes for abandoned or abused children.
- Interfaced with local court system, attending court proceedings and working directly with attorneys.
- Coordinated resources and referrals for community support services.
- Advocated for clients in legal proceedings and meetings.
- Identified appropriate community resources and provided referrals for services.
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
- Provided crisis intervention services for at-risk youth.
- Handle emergency situations regarding child endangerment efficiently.
- Conducted comprehensive assessments of children and families.
Education
Psychology And Business
University of Nebraska - Lincoln
Lincoln, NE12-2012
Skills
- Customer Relations
- Proficient in Salesforce
- Documentation Management
- Reliability
- Teamwork and Collaboration
- Self Motivation
- Goal Setting
- Attention to Detail
- Active Listening
- Experience in leadership
- Relationship Building
- Organizational Skills
- Excellent Communication
- Multitasking
- Problem-Solving
Certification
- Nebraska preneed funeral insurance license
Timeline
Student Recruitment Specialist
Doane University
09.2023 - Current
Sales Manager
Lincoln Memorial Funeral Home and Cemetery
05.2017 - 08.2023
Child and Family Services Specialist
State of Nebraska
10.2013 - 03.2017
Psychology And Business
University of Nebraska - Lincoln
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