Katie Hoff
New Orleans,LA
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Sunlife Organics. Excelled in team leadership and problem-solving, significantly improving service delivery. Skilled in POS system operation and training, adept at fostering a positive workplace culture. Achieved notable success in inventory management and sales upselling, demonstrating a results-driven approach.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader
Sunlife Organics
2022.08 - 2024.08
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Efficiently managed closing and opening the store.
- Took Guests orders while creating meaningful conversations with them
- Made Smoothies, Juices, Coffees, Acai Bowls, and more up to guest and company standards.
- Helped manager complete admin tasks as needed
- Oversaw and managed outreach events
- Took weekly inventory of the store and placed orders as needed
Food Runner
Top Golf
2022.04 - 2022.07
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Maintained cleanliness and organization in dining area, contributing to inviting environment.
Education
Bachelor of Science - Psychology
Tulane University
New Orleans, LA05.2028
Skills
- Team Leadership
- Positive Attitude
- Problem-Solving
- Flexible Schedule
- Training Assistance
- POS System Operation
- Assigning Work
- Inventory Counts
- Sales and Upselling
- Shift Paperwork Completion
Certification
Food Handler Certification
Languages
American Sign Language
Limited Working
References
Megan Cornish - General Manager Sunlife Organics:
megan@teamwolverine.com; (310)-546-1277
Miah Wontoroski - Regional Manager Sunlife Organics:
miah@teamwolverine.com
Timeline
Shift Leader
Sunlife Organics
2022.08 - 2024.08
Food Runner
Top Golf
2022.04 - 2022.07
Bachelor of Science - Psychology
Tulane University
Food Handler Certification
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