Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Katie Huff

Summary

Resourceful and self-motivated manager with 8+ years of experience in working with accounts and individuals to identify and solve mobility needs while increasing net profits, developing employees, and providing top tier customer service.

Overview

8
8
years of professional experience

Work History

Branch Rental Manager

Enterprise Mobility
Gardendale, Homewood, Trussville, AL
10.2019 - Current
  • Demonstrate expertise in fleet management by overseeing the operations of 270+ vehicles, making key decisions to ensure optimal growth and profitability.
  • Leads a diverse team of 8+ employees by implementing effective daily task assignments and performance standards and opportunities.
  • Conduct extensive interviews, in depth coaching and long-term development of employees to ensure longevity of career path which has resulted in 7 level 2 promotions.
  • Provide a high level of customer service to gain repeat customers which has resulted in top customer service scores in the region.
  • Target local businesses and insurance partners to establish enduring connections, resulting in a 50% expansion of fleet size since joining the Trussville branch
  • Reducing expenses through employee training in customer communication, including billing and accountability for payments and damaged items.
  • Led area wide sales and service trainings.

Assistant Branch Manager

Enterprise Mobility
Birmingham, AL
10.2017 - 09.2019
  • Managed flagship fleet of 350+ vehicles, overseeing delivery and maintenance operations.
  • Ensured efficient operations of the branch through effective leadership and direction provided to team members.
  • Collaborated with managers to develop branch improvement strategies resulting in consecutive customer service score improvements.
  • Successfully navigated high-demand Storm Duty period by effectively managing the operations of the satellite branch and ensuring smooth rental processes for the largest Alabama corporate account (Alabama Power).

Management Assistant

Enterprise Mobility
Birmingham, AL
09.2017 - 10.2017
  • Provided support to branch manager by helping with billing issues and processing payments, aligning with the branch’s business plan.
  • Exceeded regional sales goals and achieved the Elite Club award as one of the top 10 performers in the region.
  • Provided guidance to incoming interns and management trainees in carrying out their daily responsibilities, along with sales and customer service.

Management Trainee

Enterprise Mobility
Tuscaloosa, AL
12.2016 - 09.2017
  • Assisted management and overall business direction by remaining solutions-oriented in the face of complex problems.
  • Resolved customer issues efficiently to build loyalty.
  • Performed administrative tasks such as writing contracts and confirming reservations.

Management Trainee Intern

Enterprise Mobility
Tuscaloosa, AL
05.2016 - 12.2016
  • Gained perspective in various departments: marketing, sales, customer service, purchasing, merchandising, and personnel.

Education

Bachelor of Science - Operations Management

The University of Alabama
Tuscaloosa, AL

Skills

  • Decision-Making
  • Time Management
  • Adaptability
  • Analytical Thinking
  • Interpersonal Communication
  • Attention to Detail
  • Problem-Solving
  • Multitasking
  • Employee Development
  • Customer Service

Accomplishments

Selected to reopen Homewood branch and Trussville branch after covid-19 closures and ranking #1 of weekly metrics matrix, Ranked #2 of 100+ Branch Managers on monthy sales and service matrix, Consistently ranking in top 50% of sales and service matrix, Multiple Elite Club Awards, 6 promotions within 8 years with company.

Timeline

Branch Rental Manager

Enterprise Mobility
10.2019 - Current

Assistant Branch Manager

Enterprise Mobility
10.2017 - 09.2019

Management Assistant

Enterprise Mobility
09.2017 - 10.2017

Management Trainee

Enterprise Mobility
12.2016 - 09.2017

Management Trainee Intern

Enterprise Mobility
05.2016 - 12.2016

Bachelor of Science - Operations Management

The University of Alabama

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Katie Huff