Katie Jepsen
Minneapolis,MN
Summary
Dynamic and results-driven small business owner with over 18 years of experience in developing and leading engaging fitness programs that promote health, wellness, and community. Proven track record in building strong client relationships, fostering a positive and motivating environment, and driving member retention through innovative class offerings in a small group setting. Adept in managing all aspects of business operations, including marketing, budgeting and customer service. Passionate about empowering individuals to achieve their fitness goals and enhance their overall well-being through tailored fitness solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
OWNER
Flex Fitness MN
01.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Fitness Program Manager
Flex Fitness MN (Self)
01.2022 - Current
- Director of Programming. Programmed new and dynamic workouts for every class style we offered.
- Created a way to present the workouts on the VVA's in the studio so that members could see a written description and a demonstration for each individual exercise in the workout.
- Evaluated program effectiveness regularly using data analysis techniques to identify areas for improvement or expansion.
- Facilitated strong communication between staff members through regular meetings focused on goal alignment.
- Increased member retention with exceptional customer service and personalized fitness consultations.
- Implemented innovative training techniques that resulted in improved athletic performance among program participants.
- Improved member satisfaction by designing and implementing targeted fitness programs tailored to studio needs.
- Enhanced overall gym efficiency by streamlining program schedules and optimizing resource allocation.
- Served as a mentor for new coaches, contributing to their professional growth and success within the organization.
- Developed goal-oriented training programs that led clients to achieve significant improvements in strength, endurance, flexibility, and overall functional ability.
- Remained current with fitness trends and techniques to provide latest and most impactful workouts for clients.
- Utilized social media and other marketing strategies to promote gym programs and services, attracting new clients and increasing revenue.
- Stayed current with CPR and first aid certification to provide emergency response in case of injury.
- Enhanced class participation by designing fun and engaging group exercise routines that catered to various fitness levels.
- Adapted instruction to accommodate special needs, disabilities and physical limitations.
Head Coach
Orangetheory Fitness
01.2021 - 10.2021
- Appointed as team lead; interviewed, managed, and lead 9 Fitness Coaches and 9 Fitness Associates
- Continuously trained, assessed and facilitated the Orangetheory Coach development program
- Analyzed weekly and monthly sales data, presented information to leadership teams, collaborated on an action plan to increase memberships, introduction classes, and member retention
- Planned and executed in-studio programming and events to engage members and maintain a supportive community
- Cultivated community and media relations through social media and other communication channels to support program
- Developed athletes'' skills through personalized coaching, resulting in higher individual achievements.
- Organized and led practices and scrimmages to increase competitive attitude and skills.
- Fostered a positive team environment with clear communication and motivational techniques.
- Maintained strong relationships with athletes, parents, and school administrators for program support and success.
Fitness Coach
Orangetheory Fitness
04.2017 - 10.2021
- Coached over 2,000 fitness classes and over 4,100 members, averaging 100+ members daily
- Trained and motivated members during exercise and on equipment while ensuring safety and accomplishment
- Delivered training to members on how to use the Orangetheory heart rate technology
- Communicated clearly with members about membership rules, policies and agreements
- Oversaw fitness areas with practiced eye for safety or training issues
Personal Trainer/Group Fitness Instructor
Calhoun Beach Club
01.2015 - 02.2017
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs
- Designed specific workout systems for individual clients based on performance ability
- Educated customers through creative presentations about health and personal benefits of services
- Trained clients during strength training, cardio vascular exercise and stretching
- Drove client retention, managing daily classes with 25 members per session
Education
Associate of Arts - General Studies
San Diego Miramar College
San Diego, CAHigh School Diploma -
Forest Lake Senior High
06-1997
Skills
- Adaptability
- Marketing
- Product branding
- Program creation and implementation
- Hiring and staffing
- Effective leader
- Staff training/development
- Problem-solving abilities
- Reliability
- Customer Relationship Management
- Conflict Resolution
- Professionalism
- Time management abilities
- Problem-solving aptitude
Certification
- OTFit Certification
- ACE Certified Personal Trainer
- First Aid/ CPR/ AED Certification
Accomplishments
1. Successfully Launched Studio: Designed, developed and opened a small group fitness studio.
2. Developed Innovative Programming: Created and Implemented a diverse range of fitness programs tailored to various skill levels, resulting in increased client satisfaction and retention rates.
3. Designed Functional Studio Space: Expertly designed an inviting and functional studio layout that maximizes space utilization, enhances user experience and promotes a safe workout environment.
4. Managed a team of Coaches: Recruited, hired, and trained a team of 8 fitness instructors, fostering a motivating work culture that prioritizes professional development.
5. Built Strong Community Engagement: Established partnerships with local businesses and organizations, leading to successful community outreach programs and events that enhanced brand visibility and client relationships.
Timeline
OWNER
Flex Fitness MN
01.2022 - Current
Fitness Program Manager
Flex Fitness MN (Self)
01.2022 - Current
Head Coach
Orangetheory Fitness
01.2021 - 10.2021
Fitness Coach
Orangetheory Fitness
04.2017 - 10.2021
Personal Trainer/Group Fitness Instructor
Calhoun Beach Club
01.2015 - 02.2017
- OTFit Certification
- ACE Certified Personal Trainer
- First Aid/ CPR/ AED Certification
Associate of Arts - General Studies
San Diego Miramar College
High School Diploma -
Forest Lake Senior High
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