Katie Jimenez
Palmdale,CA
Summary
A highly experienced Customer Service professional offering the following strengths
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Tri Source International
Valencia, CA
06.2024 - Current
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Inputted patient demographic data into electronic health record system.
- Ensured all necessary paperwork was completed prior to patient visits.
Visual Operational Manager
Forever 21
Scottsdale, AZ
03.2022 - 05.2024
- Improved team productivity through effective communication, training, and performance evaluations.
- Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
- Developed plans for floorsets, translated it into implementation steps for team to execute
Leasing Consultant
CAM Properties
Phoenix, AZ
03.2021 - 03.2022
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Managed in coming calls, emails and faxes per day from customers
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
Assistant Manager
G By Guess
Palmdale, CA
10.2016 - 03.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Education
Associate of Arts - Visual Communication
Fashion Institute of Design And Merchandising
Los Angeles, CA06.2013
Skills
- 10 years of Customer Service
- Leadership Skills
- 7 years of Retail Management
- Strategic Planning
- Bilingual: English and Spanish
- Critical Thinking
Languages
English and Spanish
Timeline
Patient Service Representative
Tri Source International
06.2024 - Current
Visual Operational Manager
Forever 21
03.2022 - 05.2024
Leasing Consultant
CAM Properties
03.2021 - 03.2022
Assistant Manager
G By Guess
10.2016 - 03.2021
Associate of Arts - Visual Communication
Fashion Institute of Design And Merchandising