Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Katie Jimenez

Palmdale,CA

Summary

A highly experienced Customer Service professional offering the following strengths

Overview

8
8
years of professional experience

Work History

Patient Service Representative

Tri Source International
Valencia, CA
06.2024 - Current
  • Obtained insurance verification and authorization to submit financial clearance of patient accounts.
  • Inputted patient demographic data into electronic health record system.
  • Ensured all necessary paperwork was completed prior to patient visits.

Visual Operational Manager

Forever 21
Scottsdale, AZ
03.2022 - 05.2024
  • Improved team productivity through effective communication, training, and performance evaluations.
  • Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
  • Developed plans for floorsets, translated it into implementation steps for team to execute

Leasing Consultant

CAM Properties
Phoenix, AZ
03.2021 - 03.2022
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Managed in coming calls, emails and faxes per day from customers
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.

Assistant Manager

G By Guess
Palmdale, CA
10.2016 - 03.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.

Education

Associate of Arts - Visual Communication

Fashion Institute of Design And Merchandising
Los Angeles, CA
06.2013

Skills

  • 10 years of Customer Service
  • Leadership Skills
  • 7 years of Retail Management
  • Strategic Planning
  • Bilingual: English and Spanish
  • Critical Thinking

Languages

English and Spanish 

Timeline

Patient Service Representative

Tri Source International
06.2024 - Current

Visual Operational Manager

Forever 21
03.2022 - 05.2024

Leasing Consultant

CAM Properties
03.2021 - 03.2022

Assistant Manager

G By Guess
10.2016 - 03.2021

Associate of Arts - Visual Communication

Fashion Institute of Design And Merchandising

Similar Profiles

CREATE PROFILE
Katie Jimenez