- Gardening
- Camping
- Playing Sports
- Baking
- Crafting and DIY Projects
- Kayaking
Katie Johnson
Hartford
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
19
19
years of professional experience
Work History
Server
Chili's
Oconomowoc, WI
03.2025 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Trained new team members on menu offerings and service standards.
- Managed multiple tables efficiently, prioritizing tasks during peak hours.
- Developed strong relationships with regular customers, fostering repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
The Legend at Bristlecone Pines
Hartland, WI
07.2024 - 07.2025
- Greeted guests efficiently and connected with customers
- Take guest orders and enter orders into computers
- Recommended menu items based on restaurant specials, allergies, and personal preferences.
- Upsold high-margin appetizers, entrees, desserts, and beverages to tables
- Coordinated dining service for events up to 200 guests, ensuring timely meal delivery and guest satisfaction.
- Worked closely with event manager to accommodate special dietary requests.
- Monitored buffet stations and replenished items promptly, maintaining a polished presentation.
- Maintained cleanliness and organization of dining areas before, during, and after events.
Teacher
KinderCare Learning Center
Germantown, WI
12.2022 - 02.2023
- Monitor the safety of infants/toddlers in my care.
- Implement age-appropriate curriculum for children.
- Establish positive relationships with parents and families.
- Assist with mealtime, naptime, and other daily routines
- Maintain a clean and organized classroom environment.
- Fostered a nurturing environment that encouraged student curiosity and social interaction.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Customer Service Rep
Badger Tire & Wheel Inc.
Jackson, WI
03.2022 - 12.2022
- Follow communication guidelines, policies, and procedures.
- Ensure customers are satisfied with their purchases or services.
- Use sales computer technology to maintain customer records and orders.
- Resolved customer inquiries through effective communication and product knowledge.
- Processed orders and managed returns, ensuring compliance with company policies.
Food Runner
Chili's
Germantown, WI
03.2022 - 08.2022
- Delivered food orders promptly to enhance guest satisfaction and dining experience.
- Collaborated with kitchen staff to ensure accuracy of orders and timely service.
- Monitored stock levels of supplies and communicated needs to management effectively.
- Actively engaged with customers to address inquiries and enhance overall dining experience.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Inspector
Sunlite Plastics Inc
Germantown, WI
10.2021 - 03.2022
- Wrote and issued inspection reports
- Performed visual and dimensional verifications using inspection tools
- Compared the appearance and texture of products against standardized charts to assign the proper grade
Shipping Tech
Signicast LLC
Hartford, WI
08.2007 - 10.2021
- Drove material handling equipment such as forklifts to load, unload and move goods.
- Verified inventory through regular cycle counts and complete audits to maintain accurate records.
- Compared incoming goods against invoices to identify shortages and reject damaged goods.
- Generated invoices and other shipping documentation for outgoing loads.
- Connected with transport companies to expedite, trace, and return products not conforming to specifications.
- Maintained accurate clerical records for all receivables.
- Checked and signed delivery slips to receive shipments.
- Prepared documents such as work orders, and bill of ladings.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Packed, sealed, labeled, and affixed postage to prepare materials for shipping.
- Delivered materials to departments using hand trucks, conveyors, and sorting bins.
- Completed all required paperwork within anticipated timeframes.
- Utilized downtime to perform routine tasks
- Finished all tasks and job duties on time or ahead of time and sought out opportunities to go beyond requirements and support business targets.
Education
GED -
Hartford Union High School
Hartford, WI01-2007
Skills
- Organization
- Motivation
- Teamwork
- Planning
- Task Prioritization
- Strong work ethic
- Cash handling
- Guest engagement
- Customer service
- Service prioritization
- Team collaboration
- Performance improvement
Interests
Timeline
Server
Chili's
03.2025 - Current
Server
The Legend at Bristlecone Pines
07.2024 - 07.2025
Teacher
KinderCare Learning Center
12.2022 - 02.2023
Customer Service Rep
Badger Tire & Wheel Inc.
03.2022 - 12.2022
Food Runner
Chili's
03.2022 - 08.2022
Inspector
Sunlite Plastics Inc
10.2021 - 03.2022
Shipping Tech
Signicast LLC
08.2007 - 10.2021
GED -
Hartford Union High School
NOTES
My name is Katie, I currently am a stay at home mom to an amazing little man named Bentley. I am hardworking, kind, caring, and very detail oriented. I would appreciate any opportunity for a interview!