Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Katie Jones

Fredericksburg,TX

Summary

Dedicated and results-driven professional known for exceptional organizational skills, a robust work ethic, and proficient time management abilities. Known for building strong relationships and delivering excellence in sales, management, and team collaboration. Experienced in applying strategic thinking and leadership to drive success, with a passion for contributing to impactful initiatives in the healthcare field and beyond.

Overview

5
5
years of professional experience

Work History

E - Commerce Sales Assistant Manager

Aggieland Outfitters
College Station, TX
01.2024 - Current
  • Enhanced customer tracking processes to better identify retention opportunities and improve overall customer satisfaction in the e-commerce department
  • Streamlined out-of-stock merchandise tracking by refining existing workflows, ensuring customers were promptly updated on the status of their requested items
  • Developed tools for tracking customer preferences, enabling the team to recommend tailored products and improve the shopping experience
  • Implemented a new sales training program for new and existing employees to increase sales

Web Merchandiser

Aggieland Outfitters
College Station, TX
06.2023 - Current
  • Designs and manages web pages and visuals to optimize customer experience and increase sales
  • Collaborates with marketing team to develop promotional campaigns and content to target specific customer segments
  • Develops and manages product information and pricing on the website
  • Provides daily website updates and maintenance to ensure accuracy and functionality

Customer Service Team Lead Plus

Aggieland Outfitters
College Station, TX
09.2022 - 12.2023
  • Oversee and mentor a team of customer service representatives
  • Monitor customer service calls to ensure quality and accuracy
  • Develop and implement customer service policies and procedures
  • Analyze customer feedback to identify areas for improvement
  • Create process and quality improvement solutions to enhance customer service

Research Assistant

Center for Translational Research in Aging and Longevity Research Institute
College Station, TX
09.2021 - 05.2022
  • Conducted research about the long-term effects of traumatic brain injuries to create a comprehensive database of industry-specific information
  • Developed the Brain Injury Associated Fatigue and Altered Cognition (BIAFAC) questionnaires to collect data from subjects with long-lasting symptoms
  • Analyzed research data to identify key trends and insights
  • Prepared reports from research findings and presented them for Student Research Week of 2022

Drive - Thru Specialist

Chick-Fil-A
Montgomery, TX
08.2020 - 07.2021
  • Supervised, mentored, and trained a team of employees in daily operations of a fast-paced Chick-fil-A restaurant
  • Assessed employee performance and provided guidance for improvement
  • Implemented and monitored operational policies and procedures
  • Maintained safe and clean work environment

Education

Bachelor of Science - Public Health

Texas A&M University
College Station, TX
05.2025

Skills

  • Microsoft Softwares
  • AHREFs
  • Typing speed of 96 WPM
  • Detail-oriented
  • Optimizing product organization strategies
  • Data analysis
  • Customer engagement
  • Merchandising proficiency
  • Public health policy
  • Health communication
  • Project management
  • Team leadership
  • Inventory tracking

Accomplishments

  • Officer (Treasurer) and member in Texas A&M's Freudian Slip Improv, 2021 to present
  • Talent participant in award winning PSA film on teen dating violence, 2018
  • Screenplay writing: Winner of best short screenplay at the Gulf Coast Film Festival, 2018
  • Editor & Chief two consecutive years 2019, 2021, Montgomery High School newspaper

Timeline

E - Commerce Sales Assistant Manager

Aggieland Outfitters
01.2024 - Current

Web Merchandiser

Aggieland Outfitters
06.2023 - Current

Customer Service Team Lead Plus

Aggieland Outfitters
09.2022 - 12.2023

Research Assistant

Center for Translational Research in Aging and Longevity Research Institute
09.2021 - 05.2022

Drive - Thru Specialist

Chick-Fil-A
08.2020 - 07.2021

Bachelor of Science - Public Health

Texas A&M University

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Katie Jones