Katie Juiliano
Broomall,PA
Summary
Results-driven Account Manager with 19 years in digital marketing solutions, specializing in tailored strategies that align with client objectives. Skilled in enhancing client satisfaction through effective issue resolution and relationship management. Experienced in team leadership, negotiation, and strategic planning to drive revenue growth and operational efficiency.
Overview
20
20
years of professional experience
Work History
Customer Account Manager
Comcast
Virtual
08.2022 - Current
- Responsible for supporting Comcast Business Services in their efforts to retain and grow their existing customer base.
- Acts as a business partner to existing customers with an emphasis on driving increased sales and revenue over telephone, while enhancing customer satisfaction through regular contact and problem resolution.
- Drive both sales growth and account retention by introducing various products and services available through Comcast Business.
- Retain business customers by mining and growing accounts through solution-based selling and account management via the telephone.
- Make outbound calls to accounts to achieve sales quota metrics.
- Prepared sales documentation, activity reports, and forecasts.
- Completed straightforward tasks by following established procedures in an efficient manner.
Senior Account Manager
EducationDynamics
Newtown Square, PA
04.2020 - 07.2020
Senior Account Manager
EducationDynamics
Newtown Square, PA
09.2017 - 07.2020
- Manage over 75 domestic and international accounts to position and sell innovative digital marketing solutions across two key domains, generating over $1.3M annual revenue.
- Partnered with internal teams to translate client requirements into digital solutions and lead the development of digital marketing campaigns.
- Analyzed campaign performance to identify growth opportunities and inefficiencies, optimizing budget allocation to enhance client return.
- Designed and presented annual budgets to clients, aligning financial plans with individual goals and securing approval from senior leadership.
- Developed monthly projections and reported financial progress to executive leadership teams.
- Collaborated with legal team to negotiate contracts and establish mutually beneficial agreements.
Account Executive
EducationDynamics
01.2013 - 09.2017
- Managed and grew a $1M book of business for a key company domain, leading domestic and international sales and business development.
- Delivered a consultative sales approach to identify organizational needs and create individualized solutions for each client.
- Established pipeline of new business opportunities through cold calling, LinkedIn, conferences, industry databases, web research, and personal network, enhancing lead generation efforts.
- Drove account retention and growth during initial client trials by streamlining communications, conducting ROI analysis, and implementing proactive account management strategies.
- Collaborated with content development team to create client communications, including emails, media kits, and sales presentations, ensuring alignment with client needs.
- Conducted market research to identify potential clients, qualify leads, and generate interest in the brand.
Account Executive
EducationDynamics
Chester, PA
11.2014 - 03.2015
- Served as primary contact for all move-related inquiries, providing timely information and support.
- Collaborated with departments to assess and address their specific needs during the relocation process.
- Coordinated with upper management to facilitate seamless full office relocation.
- Scheduled and toured walkthroughs of prospective properties.
- Analyzed existing inventory for space requirements within determined allotment.
Account Coordinator
EducationDynamics
04.2007 - 06.2013
- Facilitated revenue growth of over $2M by identifying new sales opportunities, securing $200,000+ in initial revenue and generating over $1M in 3 years.
- Implemented campaigns and created actionable reports for clients which led to 90%+ renewal rates and 50% upsell rates across the team.
- Coordinated support for 4-person sales team managing over $3M in annual revenue, guiding sales lifecycle from lead generation to account management and reporting.
- Conducted needs assessments with potential clients to identify best-fit packages, ensuring alignment with client objectives.
Sales Assistant
Bucks County Conference & Visitors Bureau
Bensalem, PA
03.2006 - 04.2007
- Achieved 3% increase in tourism through targeted sales and marketing strategies.
- Led sales and marketing initiatives to promote Bucks County, driving increased revenue from tourism and business travel.
- Advocated for Bureau's mission at industry events, trade shows, and conferences, enhancing brand visibility.
Education
Bachelor of Arts - Corporate Communication
Pennsylvania State University
Skills
- Client retention strategies
- Customer success
- Consultative selling
- Solution selling
- Account growth
- Lead generation
- Contract negotiation
- Digital marketing
- Pipeline development
- Performance metrics
- Salesforce
- Teams collaboration
- Team leadership
- Data reporting
Core Expertise
- Account Management
- Client Retention
- Account Growth
- Negotiations
- Data Analysis
- Consultative Sales
- Customer Success
- Reporting
- Lead Generation
- Digital Marketing
- Financial Forecasting
- Pipeline Development
- Performance Analysis
- Professional Integrity
Timeline
Customer Account Manager
Comcast
08.2022 - Current
Senior Account Manager
EducationDynamics
04.2020 - 07.2020
Senior Account Manager
EducationDynamics
09.2017 - 07.2020
Account Executive
EducationDynamics
11.2014 - 03.2015
Account Executive
EducationDynamics
01.2013 - 09.2017
Account Coordinator
EducationDynamics
04.2007 - 06.2013
Sales Assistant
Bucks County Conference & Visitors Bureau
03.2006 - 04.2007
Bachelor of Arts - Corporate Communication
Pennsylvania State University