Paige Jeffries
New York,NY
Summary
Enterprise SaaS Account Manager with over 7 years of experience accelerating renewals, driving expansions, and fostering long-term revenue growth for mid-market and enterprise clients.
Overview
7
7
years of professional experience
Work History
Senior Customer Success Account Manager
Woopra
, CO
10.2023 - Current
- Deliver proactive and customized service to Woopra's enterprise clients.
- Facilitate conversations regarding renewals, upsells, and account development.
- Collaborate cross-functionally with Sales, Engineering, Enablement, and Support to empower customers.
- Analyze customer data to identify trends and inform decision-making.
Customer Success Manager, Corporate Accounts
Sisense
10.2021 - 08.2023
- Manage 40+ of Sisense's high-spend accounts.
- Cultivate strategic business relationships with key stakeholders to better understand need and advocate on their behalf.
- Develop both short and long-term "Success Plans" to create measurable outcomes, ensure customer retention, and drive adoption.
- Collaborated with cross-functional teams to develop strategies for driving customer success.
Account Manager
Oracle Netsuite
01.2020 - 10.2021
- Manage 30+ Emerging Mid-market NetSuite Profit and Not-for-profit Customers.
- Manage strategic business conversations between C-Suite personnel and NetSuite to align with organizational needs and optimize their use of NetSuite.
- Leverage product knowledge to tailor NetSuite's products to custom fit client's needs.
- Manage all aspects of new sales, project management, system expansion, and retention through relationship management and customer growth.
- Organize and deliver Quarterly Business Reviews with strategic clients to align roadmap for ongoing success.
Business Development Representative
Oracle NetSuite
02.2019 - 01.2020
Education
B.S. - Business Administration - Marketing
California State University
Long Beach05.2018
Skills
- Account management
- Embedded Analytics
- Financial Management Software
- Client retention strategies
- Cross-functional collaboration
- Stakeholder engagement
Websites
Timeline
Senior Customer Success Account Manager
Woopra
10.2023 - Current
Customer Success Manager, Corporate Accounts
Sisense
10.2021 - 08.2023
Account Manager
Oracle Netsuite
01.2020 - 10.2021
Business Development Representative
Oracle NetSuite
02.2019 - 01.2020
B.S. - Business Administration - Marketing
California State University