Stephanie Mathes
Noblesville,IN
Summary
Results-driven Senior Account Manager with 13+ years of success growing healthcare client portfolios, exceeding revenue targets, and building long-term partnerships with hospital systems and executive stakeholders. Proven expertise in customer success, renewals, upselling, onboarding, contract negotiation, and consultative sales. A deep understanding of the sales process, customer success, and the healthcare industry.
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
14
14
years of professional experience
Work History
Senior Customer Success Account Manager
Collette Health (formerly MedSitter)
07.2012 - Current
- Strategically manage, sell, and enhance the value of the Collette Health offerings, excelling in upselling, account growth, account retention and renewals
- Cultivate relationships with hospital stakeholders, including C-suite executives and operational managers, guiding them seamlessly through the sales process to drive mutual success
- Deliver comprehensive training sessions to hospital staff, empowering them to leverage our products and services effectively
- Spearhead the development and implementation of robust training modules, ensuring seamless integration of our offerings into hospital workflows
- Innovate internal and external processes to optimize hospital training, contract lifecycle management, sales efficacy, and client retention
- Educate hospital staff on industry best practices, facilitating seamless onboarding and fostering proficiency in software utilization, data analysis, and reporting
- Provide expert guidance and tailored product proposals as needed to address client requirements effectively
- Navigate and execute customer contracts with precision
- Monitor client outcomes closely, offering strategic guidance on achieving and sustaining desired results
- Foster cross-functional collaboration with customer support, technical teams, and operations
- Efficiently manage contract renewals from inception to execution, ensuring timely service delivery and client satisfaction
- Demonstrate proficiency in executing multiple Enterprise Resource Management (ERM) Systems, optimizing workflow efficiency for success
- Manage and grow strategic healthcare accounts across hospital systems, consistently exceeding revenue and retention goals.
- Achieved 100%+ quota attainment year over year, including 113% of goal in 2023.
- Drive renewals, upselling, and expansion opportunities through consultative account management.
- Build trusted relationships with C-suite leaders and hospital decision-makers.
- Lead client onboarding, implementation, and training initiatives.
- Fostered client relationships through consistent communication and tailored service approaches.
- Led negotiations for contract renewals, ensuring alignment with organizational goals and client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Realtor (Not Currently Active)
EXP
01.2020 - Current
- Draft and prepare essential documents including representation contracts, purchase agreements, closing statements, leases, and deeds, ensuring accuracy and compliance with legal standards
- •Provide expert guidance to buyers during property inspections, leveraging in-depth market knowledge to assess suitability and value, thereby empowering clients to make informed decisions
- •Spearhead the growth and management of a high-performing Real Estate team with sales exceeding $12 million
- •Cultivate enduring client relationships characterized by a high level of loyalty, earned through exceptional service delivery, transparent communication, and a commitment to exceeding expectations
- •Maintain records of all transactions and correspondence, ensuring organization and accuracy to facilitate smooth operations and compliance with industry regulations
- •Utilize social media platforms to implement marketing campaigns, effectively showcasing properties and engaging with potential buyers to drive sales and maximize exposure
Education
Ivy Tech Community College
Marion, IN01-2009
Skills
- Account Management
- Customer Success
- Healthcare Sales
- Hospital Systems
- Client Retention
- Renewals
- Upselling
- Contract Negotiation
- Executive Relationship Management
- Training & Onboarding
- Revenue Growth
- CRM Systems
- Proficient in Microsoft Suite of Products including Excel, Word, and PowerPoint
- Basic understanding of accounting principles
- Strong communication skills
- Excellent time-management abilities
- Meticulous attention to detail
- Proficient in Social Media Marketing for brand promotion
- Exceptional customer service and relationship building
Timeline
Realtor (Not Currently Active)
EXP
01.2020 - Current
Senior Customer Success Account Manager
Collette Health (formerly MedSitter)
07.2012 - Current
Ivy Tech Community College