Katie Klatt
Grayton,OH
Summary
Detail-oriented professional skilled in a fast-paced environment as well as an office environment. I possess many skills that can facilitate a great personable atmosphere for any team. (remove) strive to always improve and learn where I can and use my strengths to help others grow on my team.
Overview
13
13
years of professional experience
Work History
Medical Assistant
West Side Preventative EyeCare
Rocky River, OH
07.2024 - Current
- Assisted in patient intake and verified medical histories and insurance information.
- Coordinated appointment scheduling and managed patient flow to enhance office efficiency.
- Communicated effectively with patients regarding procedures and answered inquiries promptly.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to Dr. Hooper about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Registered new patients in practice management software, ensuring accurate demographic information for effective care delivery.
- Participated in team meetings to streamline workflows and support better patient outcomes.
- Supported administrative staff by processing payments.
Server/Bartender
Luca West
Westlake, OH
05.2022 - 05.2024
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest experience.
- Processed customer orders accurately using point-of-sale systems.
- Assisted in training new servers on restaurant protocols and menu items.
- Resolved customer inquiries and issues promptly and professionally, ensuring customer satisfaction.
- Enhanced customer satisfaction through tailored service experiences.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials, contributing to increased sales.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Server/Bartender
Bonefish Grill
Westlake, OH
06.2018 - 03.2022
- Provided exceptional customer service in a high-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Processed customer orders accurately, enhancing order efficiency using point-of-sale systems.
- Resolved customer inquiries and issues promptly, contributing to a positive dining experience.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Trained new waitstaff on service standards and menu offerings, improving team service consistency.
Assistant Clothing Manager
Destination XL Group Inc.
North Olmsted, Ohio
06.2013 - 06.2018
- Managed daily clothing operations and inventory for a leading retail organization.
- Trained and supervised staff to deliver high-quality customer service and enhance customer satisfaction.
- Coordinated merchandise displays to enhance visual appeal and customer engagement.
- Analyzed sales trends to inform product selection and promotional strategies.
- Resolved customer complaints promptly, maintaining positive relationships and fostering customer loyalty.
- Assisted customers in selecting garments that met their individual needs.
- Trained new employees on company policies, procedures and product knowledge.
- Planned and executed promotional events for new products or seasonal collections, collaborating with marketing team to drive customer engagement.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Brunswick High School
Brunswick, OH06-2005
Skills
- Clinical operations
- Patient intake
- Electronic health records
- Appointment scheduling
- HIPAA compliance
- Health and safety regulations
- Check-in coordination
- Administrative support
- Customer service
- Staff training
- Time management
- Problem solving
- Team collaboration
- Conflict resolution
- Effective communication
Timeline
Medical Assistant
West Side Preventative EyeCare
07.2024 - Current
Server/Bartender
Luca West
05.2022 - 05.2024
Server/Bartender
Bonefish Grill
06.2018 - 03.2022
Assistant Clothing Manager
Destination XL Group Inc.
06.2013 - 06.2018
High School Diploma -
Brunswick High School