Summary
Overview
Work History
Education
Skills
Timeline
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Katie Koile

Denver,CO

Summary

Charismatic leader with strong history of success in building relationships, promoting brands and representing organizations in different settings. Knowledgeable about security technology and airport audience, and able to communicate key messaging effectively. Committed to driving brand awareness and achieving organizational goals in security, service, and sales.

Overview

9
9
years of professional experience

Work History

Senior Ambassador

Clear
01.2023 - Current
  • Promoted from Ambassador to Senior Ambassador in May 2023.
  • Build relationships with operations managers, fostering collaboration and understanding between leadership team and ambassadors.
  • Demonstrate consistent adherence to security procedures by validating airline documents, checking identification, and following protocol.
  • Organize and execute biweekly meetings for Senior Ambassadors in order to establish consistency and clarity throughout the station.
  • Lead interactive daily huddles to go over security protocol, customer service best practices, and sales goals.
  • Promote good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Participate in and lead ongoing training and development for Ambassadors.

Event Server

Legends Hospitality
08.2021 - Current
  • Served in high-volume arena during large-scale events.
  • Memorized food and drink menu in order to answer all customer questions and to upsell product in order to boost revenue.
  • Trained new hires on proper processes in restaurant.
  • Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.

Bartender/Server

Jake's Billiards
08.2019 - 08.2021
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Followed strict recipes and drink measurements to minimize product used.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Managed high-volume situations and multi-tasked while keeping a sharp mind.
  • Trained new hires on menu and proper protocol.

Adaptive Equipment Specialist

Ilderton Conversions
05.2018 - 12.2019
  • Sought out and followed up with customers about their needs and the mobility equipment that would meet those needs.
  • Met and exceeded monthly quota of selling at least three conversion vans.
  • Coordinated several community organizations and insurance companies in order to complete sales processes.

Brand Ambassador

Twin Towers Trading
08.2015 - 05.2018
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Collaborated with local field sales to promote brand awareness and sales results.
  • Memorized scripts for different products in order to give 15-20 minute demonstrations in front of audiences in large department stores and sell product.
  • Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
  • Traveled the country as an independent sales representative and was top salesperson out of nearly 100 representatives.

Education

Bachelor of Arts - Communication Studies, Minor: Spanish

Indiana University - Purdue University Indianapolis
Indianapolis, IN
12.2014

Skills

  • Leadership
  • Event planning
  • Interpersonal communication
  • Multi-task management
  • Relationship building
  • Customer engagement
  • Organization

Timeline

Senior Ambassador

Clear
01.2023 - Current

Event Server

Legends Hospitality
08.2021 - Current

Bartender/Server

Jake's Billiards
08.2019 - 08.2021

Adaptive Equipment Specialist

Ilderton Conversions
05.2018 - 12.2019

Brand Ambassador

Twin Towers Trading
08.2015 - 05.2018

Bachelor of Arts - Communication Studies, Minor: Spanish

Indiana University - Purdue University Indianapolis

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Katie Koile