Amber Johnson
Lancaster,California
Summary
Experienced with diplomatic representation and advocacy. Utilizes advanced communication techniques to build and sustain relationships. Track record of leveraging interpersonal skills to achieve organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Ambassador
CLEAR
Los Angeles, CA
01.2023 - 01.2024
- Educated customers on CLEAR services and benefits, enhancing overall user experience.
- Streamlined check-in processes, improving efficiency and reducing wait times for travelers.
Store Manager
Popeye's Restaurants
Bay Minette, AL
04.2022 - 11.2022
- Led daily operations to ensure smooth restaurant functionality and customer satisfaction.
- Trained and mentored staff on service protocols and food safety standards.
Waitress/Cashier
Chucks southern cooking
Bay Minette, AL
11.2021 - 04.2022
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Trained new staff on menu items, service protocols, and best practices for efficiency.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Cashier/Customer Service
Popeye's Restaurants
Bay Minette, AL
08.2021 - 04.2022
- Managed cash drawer, ensuring accuracy and security of funds.
- Delivered excellent customer service, resolving inquiries and concerns promptly.
- Maintained cleanliness and organization of work area to enhance efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier/Customer Service
Dollar Tree
Bay Minette, AL
07.2021 - 10.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Nanny/Caregiver
Los Angeles, CA
01.2018 - 07.2019
- I cook, clean, took and picked up kids from school, took care of the grandmother make sure she took her medication on time, ate the right food and took her to dialysis.
- Cared for multiple families
- Responsibilities included coordinating with family and parents
- Provided safe transportation for children
- Monitored and supervised children
- Patiently nurtured children
- Served as a role model for children
- Responsible for putting children to bed
Retail Sales Associate
JCPenney
Rancho Cucamonga, CA
10.2016 - 12.2016
- Assisted customers with product selection, ensuring a positive shopping experience.
- Managed inventory levels, restocking shelves to maintain optimal product availability.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction rates.
- Greeted customers and helped with product questions, selections, and purchases.
Daycare Worker
Lots-O-Tots
Hawthorne, CA
07.2010 - 09.2010
- Clean the kitchen, make lunches, supervise play time and organize files.
Education
High school or equivalent -
Fernando R. Ledesma Continuation High School
El Monte, CA01.2013
Skills
- Bussiness Technology Certificate
- Customer service
- Nanny
- Cash register
- Accounting
- Cooking
- Sales
- Negotiation
- Retail sales
- Cash handling
- Store management
- Childcare
- Hospitality
- Restaurant experience
- Leadership
- Interviewing
- Teaching
- Math
- Microsoft Excel
- English
- Computer skills
- Communication skills
Certification
- Honor roll
- Mandated Reporter:Child Care Providers January 2020 to January 2022
- Mandated Reporter:General Training June 2019 to June 2021
- Mandated Reporter:Mental Health and Social Workers June 2019 to June 2021
- CPR Certification
Additional Information
- Skills
- Communication
- People Friendly
- Hands on
- Additional Comments
Timeline
Senior Ambassador
CLEAR
01.2023 - 01.2024
Store Manager
Popeye's Restaurants
04.2022 - 11.2022
Waitress/Cashier
Chucks southern cooking
11.2021 - 04.2022
Cashier/Customer Service
Popeye's Restaurants
08.2021 - 04.2022
Cashier/Customer Service
Dollar Tree
07.2021 - 10.2021
Nanny/Caregiver
01.2018 - 07.2019
Retail Sales Associate
JCPenney
10.2016 - 12.2016
Daycare Worker
Lots-O-Tots
07.2010 - 09.2010
High school or equivalent -
Fernando R. Ledesma Continuation High School