Shandria Johnson
Birmingham,AL
Summary
Dynamic and results-driven professional with 4+ years of experience across customer service, airport security programs, print services, and mailroom operations. Recognized for increasing engagement, streamlining processes, and delivering high-quality service in fast-paced environments. Quick learner with a strong work ethic, eager to contribute to a mission-driven organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Ambassador
CLEAR
Birmingham Airport, AL
12.2022 - Current
- Increased monthly signups by 80% through proactive customer engagement and clear communication of CLEAR’s benefits.
- Verified traveler identities and flagged inconsistencies, maintaining 100% compliance with TSA security protocols.
- Resolved member issues and tech-related concerns within CLEAR pods, ensuring smooth check-in experiences.
- Supported training of new Ambassadors, improving onboarding efficiency and team cohesion.
Manual/ End Catcher
NCP Solutions
Birmingham, AL
03.2021 - 12.2022
- Handled sorting and distribution of over 5,000 mail pieces weekly while maintaining precise tracking logs.
- Performed quality control checks on high-volume mail jobs, reducing document errors by 25%.
- Monitored inventory and replenished stock of envelopes, labels, and cartridges to support uninterrupted workflows.
- Inspect and verify up to 5,000+ printed or packaged items per shift for defects, removing any that do not meet quality standards, achieving a defect reduction rate of 25%.
Store Associate (Print & Tech Services)
OfficeMax
Birmingham, AL
06.2020 - 03.2021
- Delivered customized print solutions (brochures, flyers, business cards) with 98% on-time order accuracy.
- Operated print equipment and POS systems, generating daily sales averaging $2,500+ in services and merchandise.
- Assisted customers with computer rentals, faxing, laminating, and other tech-related requests.
- Upsold service plans and promotional items, contributing to a 15% increase in customer loyalty program enrollment.
- Answered and directed customer phone calls regarding product availability, print orders, and service inquiries, improving customer satisfaction and store efficiency.
Education
High School Diploma - Dual Enrollment
Woodlawn High School
Birmingham, AL06.2020
Skills
- Customer Sign-Up & Sales Conversion
- Identity & Document Verification
- Print & Technology Services
- Mailroom Operations & Compliance
- Team Collaboration & Leadership
- Inventory & Stock Management
- Conflict Resolution & Communication
- POS & Retail Systems
Certification
Microsoft Office Specialist - Microsoft 2020
Adobe Certified Professional (ACP) - Adobe 2018
Certified Logistics Associate (CLA) - MSSC 2021
Timeline
Senior Ambassador
CLEAR
12.2022 - Current
Manual/ End Catcher
NCP Solutions
03.2021 - 12.2022
Store Associate (Print & Tech Services)
OfficeMax
06.2020 - 03.2021
High School Diploma - Dual Enrollment
Woodlawn High School