Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ILEIDY ROMAN

Porter,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Senior Ambassador

IAH Clear
03.2022 - 11.2023
  • Delegate tasks, Communicated goals, Problem solved, Managed project progress, Managed security
  • Represented the Ambassador in a professional manner at all times.

Customer Service Representative

Red Coach USA
07.2021 - 07.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

YMCA IDEA Montopolis Austin
08.2020 - 01.2021
  • CPR certified with Infants, Teenagers, Adults

Assistant manager

Dollar General
03.2018 - 08.2019
  • Stocking, Cashiering, Open/close store, Worked with deposits/ money
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Showbiz Cinemas
Kingwood Tx
03.2016 - 03.2017
  • Cashier
  • Usher

Education

High School Diploma -

Infinity Early College High School
New Caney, TX
05-2018

Associate of Science - Biology

Lone Star College System
Spring, TX
05-2018

Skills

  • Communication
  • Leadership
  • Microsoft knowledge
  • Time Management
  • Customer Engagement
  • Customer Education
  • Research and analysis
  • Team Management
  • Multilingual Proficiency

Languages

Spanish
Native/ Bilingual

Timeline

Senior Ambassador

IAH Clear
03.2022 - 11.2023

Customer Service Representative

Red Coach USA
07.2021 - 07.2022

YMCA IDEA Montopolis Austin
08.2020 - 01.2021

Assistant manager

Dollar General
03.2018 - 08.2019

Showbiz Cinemas
03.2016 - 03.2017

High School Diploma -

Infinity Early College High School

Associate of Science - Biology

Lone Star College System

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ILEIDY ROMAN