Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Katie Kraemer

Katie Kraemer

Lafayette,LA

Summary

To secure a challenging position that will utilize my practical and work objective experience in administration in the business industry with room for advancement. Motivated problem solver with 10 years of demonstrated ability to supervise, lead, follow and serve in all aspects of operations. Trained in and experience using a variety of personal computers and software. Able to work without assistance in high volume and stressful environments, handle multiple tasks, and rapidly meet deadlines in a safe, accurate, and efficient manner. Recognized for assessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team building record.

Overview

11
11
years of professional experience

Work History

Cashier

Honey Baked Ham Co.
09.2023 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Collaborated with a team of 6+ members to develop best practices for consistent customer service delivery.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Answered 40+ calls per day from customers
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Learned and adapted quickly to new technology and software applications.
  • Gained extensive knowledge in data entry, analysis and reporting.

Professional Painter

A Woman's Touch Painting LLC
08.2021 - 07.2023
  • Enhanced customer satisfaction by consistently delivering high-quality painting projects on time and within budget.
  • Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
  • Delivered exceptional end results while minimizing disruption to occupants during large-scale residential repaints.
  • Painted surfaces using brushes, spray guns, and paint rollers.
  • Upheld company reputation for excellence through diligent adherence to established quality standards throughout each painting project.
  • Applied various types of paints and other finishes to interior and exterior surfaces.

Lead Painter

Painting By Dena LLC
05.2020 - 07.2021
  • Calculated amount of paint and other materials needed for each job accurately.
  • Calculated accurate amounts of materials and estimated time for planned jobs.
  • Primed, painted, varnished and lacquered walls and surfaces.
  • Mixed paint, varnish, shellac and lacquer to desired consistencies.
  • Implemented quality control measures to ensure the highest level of painting workmanship.
  • Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
  • Utilized advanced painting equipment, such as sprayers and rollers, to efficiently complete large-scale projects with precision and attention to detail.
  • Trained new employees in company protocols and specific painting procedures, ensuring consistent quality across all team members'' workmanship.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Lead Painter

JC Enterprise
09.2018 - 05.2020
  • Painted walls and other surfaces using traditional methods and worked efficiently to complete jobs at the highest quality and adherence to organization's strict guidelines and timeframes
  • Managed a team of 4 painters, delivering work orders and clear instructions to the painting team prior to each shift while providing coaching and training and assisting with tasks when needed
  • Completed and filed daily work slips to document progress and provide estimated completion time
  • Collaborated closely with supervisor on projects to stay on task and reported daily job updates, including whether workers had completed tasks on time.

Sandwich Artist

Subway
08.2017 - 09.2018
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
  • Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently
  • Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs
  • Conducted random audits on inventory levels to uncover variances between reported count and actual count
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Gymnastics Coach

LA Sports Gym
01.2014 - 01.2016
  • Maintained up-to-date records for individual members and teams
  • Checked equipment and monitored common areas to ensure neatness, organization and proper upkeep while remaining vigilant on safety
  • Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition
  • Observed safety guidelines and protocols during practice sessions and game to help players avoid injuries
  • Built strong media and community relationships through positive interaction and communication in support of sports program
  • Developed training and exercise programs to meet individual requirements and team play strategies
  • Concussion Certified.

Top Hostess

Hooters Restaurant
01.2013 - 01.2014
  • Answered phones politely and promptly, accurately recording and confirming reservations
  • Managed guest expectations by relaying information regarding hours, wait times and specials
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations
  • Handled guest complaints and maintained positive dining experiences for all restaurant customers
  • Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers

Education

Some College (No Degree): General Studies, Business Management, Keyboarding, Computer Applications -

Nicholls State University
Thibodaux, LA

Some College (No Degree): Medical Insurance Coding -

L. E. Fletcher Community College
Schriever, LA

High School Diploma -

Central Lafourche High School
Matthews, LA
05.2014

Skills

  • Work Prioritization
  • Accuracy and Attention to Detail
  • Social Perceptiveness
  • Spreadsheet knowledge
  • Ability to type 40 WPM
  • Data Management
  • 10-key
  • Microsoft Office knowledge
  • Results-oriented
  • Emotional awareness and stability
  • Time management

References

  • Juan Carlos

Business owner

JC Enterprise, LLC.

Houma, LA, 70364

(985) 637-5799


  • Amy Bourque

Manager  

Subway

Houma, LA, 70364

(985) 870-0935


  • Dena Songe

Business owner

Painting by Dena, LLC.

Houma, LA 70364

(985) 855-9380


  • Cindy Greenhill

Business owner

A Woman's Touch Painting, LLC.

Baton Rouge, LA, 70806

(225) 284-9616


  • Ricky Reeves

Business owner

Honey Baked Ham. Co.

Lafayette, LA, 70506

(985) 209-4664


  • Hannah Moisant

Coworker

Honey Baked Ham. Co.

Lafayette, LA, 70506

(985) 302-2888

Timeline

Cashier

Honey Baked Ham Co.
09.2023 - Current

Professional Painter

A Woman's Touch Painting LLC
08.2021 - 07.2023

Lead Painter

Painting By Dena LLC
05.2020 - 07.2021

Lead Painter

JC Enterprise
09.2018 - 05.2020

Sandwich Artist

Subway
08.2017 - 09.2018

Gymnastics Coach

LA Sports Gym
01.2014 - 01.2016

Top Hostess

Hooters Restaurant
01.2013 - 01.2014

Some College (No Degree): General Studies, Business Management, Keyboarding, Computer Applications -

Nicholls State University

Some College (No Degree): Medical Insurance Coding -

L. E. Fletcher Community College

High School Diploma -

Central Lafourche High School

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