Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Jolene Branham

Jolene Branham

Defiance,OH

Summary

Dynamic and results-driven professional with extensive experience at Marshall’s RV, excelling in customer service and emergency response. Proven ability to enhance guest safety through vigilant monitoring and first aid expertise. Recognized for strong communication skills and a commitment to maintaining high hygiene standards, ensuring an exceptional visitor experience.

Overview

2
2
years of professional experience

Work History

Cashier

Marshall’s RV
Defiance, OH
10.2025 - 01.2026
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with product inquiries, ensuring a positive shopping experience.
  • Maintained cleanliness and organization of checkout area, enhancing store presentation.
  • Handled cash and credit transactions, ensuring proper cash management protocols.
  • Collaborated with team members to meet daily operational goals and improve service delivery.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Lifeguard

Paulding Water Park
Paulding, OH
06.2024 - 08.2025
  • Monitored pool areas for safety compliance and swimmer well-being.
  • Provided immediate response to emergencies, performing first aid and CPR as needed.
  • Assisted in maintaining cleanliness and orderliness of facilities to enhance guest experience.
  • Enforced water park rules and regulations to promote a safe environment for visitors.
  • Engaged with patrons to provide information about park features and activities.
  • Collaborated with team members during drills to improve emergency response efficiency.
  • Attended regular training sessions to stay updated on safety protocols and procedures.
  • Supported management in organizing events and activities to enhance visitor engagement.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Upheld hygiene standards in pool and surrounding area.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.

Subway Artist

SUBWAY®Restaurants
Continental, OH
05.2025 - 06.2025
  • Created visually appealing sandwich displays to enhance customer engagement and sales.
  • Collaborated with team members to maintain cleanliness and organization in preparation areas.
  • Demonstrated adaptability by learning multiple food preparation techniques quickly.
  • Led initiatives to enhance customer service experience through effective communication skills.

Education

High School Diploma -

Paulding Exempted Village Schools
Paulding, OH
05.2026

Skills

Customer service

Customer assistance

Work ethic and integrity

Patience and empathy

Cash handling

Cleaning and sanitizing

Team collaboration

Money handling

Customer service excellence

Written and verbal communication

Order taking

Cash register systems

Cash handling expertise

Product restocking

Product knowledge

Conflict resolution

Refunds and exchanges

Issue resolution

Complex Problem-solving

Merchandise restocking

Staff training

Refund handling

Daily reporting

Decision making aptitude

Identification checks

Multitasking and organization

Organizational growth

Clear communication

Empathy and patience

Basic math

Gift card handling

Problem-solving

Honest and dependable

Excellent attention to detail

Fast learner

Leadership qualities

Strong communicator

Effective problem-solver

First aid

CPR and AED training

Public safety

Team bonding

General maintenance

Adaptability in emergencies

Emergency response

Public safety knowledge

Water rescue techniques

Swimming lessons

Threat assessment

Team building

Group and individual instruction

Chemical level testing

Needs assessment

Hazard removal

Multitasking

Active listening

Coaching and mentoring

Work prioritization

Distressed person rescue

Task prioritization

Analytical thinking

Additional Information

Postural Orthostatic Tachycardia Syndrome (POTS) is a condition that affects blood flow and heart rate regulation, especially when moving from sitting or lying down to standing. Common symptoms can include dizziness, rapid heartbeat, fainting or near-fainting, fatigue, brain fog, headaches, nausea, shakiness, and trouble standing for long periods.

Possible workplace accommodations may include:

  • Ability to sit instead of stand for long periods
  • Flexible breaks for hydration, snacks, or symptom management
  • Access to water, electrolyte drinks, and restroom breaks
  • Option to use compression garments or cooling devices
  • Flexible scheduling or remote work when symptoms flare
  • Reduced exposure to heat or physically demanding tasks
  • Extra time for walking between locations or completing tasks
  • Ergonomic seating or a workspace close to elevators/restrooms

Accommodation needs vary depending on symptom severity and job duties.

Vocal Cord Dysfunction (VCD), also called paradoxical vocal fold motion, is a condition where the vocal cords close abnormally during breathing, causing episodes of breathing difficulty. Symptoms can include shortness of breath, throat tightness, wheezing or noisy breathing, chronic cough, hoarseness, voice changes, and difficulty speaking during flare-ups. Symptoms are often triggered by exercise, stress, strong odors, smoke, cold air, or respiratory irritation.

Possible workplace accommodations may include:

  • Access to fresh air and reduced exposure to smoke, strong scents, dust, or chemical fumes
  • Flexible breaks during breathing episodes
  • Option to sit or pause during physically demanding tasks
  • Remote work or modified duties during symptom flare-ups
  • Access to water and a quiet area for breathing exercises
  • Reduced exposure to extreme temperatures or poor air quality
  • Flexibility for medical appointments or speech therapy
  • Alternative communication methods during voice loss or hoarseness episodes

Accommodation needs depend on the individual’s triggers, symptom severity, and job environment.

Timeline

Cashier

Marshall’s RV
10.2025 - 01.2026

Subway Artist

SUBWAY®Restaurants
05.2025 - 06.2025

Lifeguard

Paulding Water Park
06.2024 - 08.2025

High School Diploma -

Paulding Exempted Village Schools