Diana Almarales
Tampa
Summary
Dynamic professional with a strong background in customer service and healthcare, honed at TJ Max and Hospital Juan Manuel Marquez. Recognized for delivering exceptional customer assistance and maintaining high accuracy in prescription filling. Proven ability to resolve conflicts and foster positive relationships, ensuring patient satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Cashier
TJ Max
01.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Line Cook
Thomas P's
03.2024 - 01.2025
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Pharmacist Volunter
Hospital Juan Manuel Marquez
01.2020 - 01.2022
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
Education
Pharmacy Technician - Pharmaceutical Sciences
Aguilas International Institute
Tampa05-2025
Associate of Science - Pharmacy
Universidad De La Habana
Cuba02-2023
High School Diploma -
Cristino Naranjo
Cuba03-2017
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Product restocking
- Conflict resolution
- Customer service excellence
- Professional attitude
- Active listener
- Dispensing medications
- Drug safety
- Sales skills
- Prescription filling
- Friendly customer service
- Healthcare customer service
- Retail sales customer service
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Cashier
TJ Max
01.2025 - Current
Line Cook
Thomas P's
03.2024 - 01.2025
Pharmacist Volunter
Hospital Juan Manuel Marquez
01.2020 - 01.2022
Pharmacy Technician - Pharmaceutical Sciences
Aguilas International Institute
Associate of Science - Pharmacy
Universidad De La Habana
High School Diploma -
Cristino Naranjo
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