Open To Work
Katie Krispin
Stillwater,MN
Summary
Dynamic Senior Director of Strategic Partnerships with a proven track record in leading cross-functional teams to structure, negotiate, and execute complex partnerships. Expertise in aligning partnership strategies with corporate objectives, driving strategic sales initiatives, and crafting innovative solutions that enhance service offerings and boost revenue. Recognized as a trusted advisor to senior executives, consistently building strong relationships and delivering significant enterprise-level impact. Committed to leveraging strategic insights to foster growth and create lasting value for the organization.
Overview
20
20
years of professional experience
Work History
Sr. Director of Strategic Partnerships
HealthEquity
Remote
10.2022 - 01.2026
- Fostered and expanded strategic alliances to enhance service offerings and increase market penetration.
- Developed and executed partnership strategies aligning with organizational goals and objectives.
- Led cross-functional teams in structuring, negotiating, and closing complex, highvalue partnerships with key health plan stakeholders.
- Oversaw multiple large-scale health plan partner migrations, directing contracting
negotiations, sales enablement training, and coordinated market communications to ensure seamless transitions and minimal business disruption. - Partnered with relationship managers and the broader sales organization to lead strategic sales initiatives and develop differentiated product offerings.
- Held a $2.7M sales credit target and achieved 140% of goal through strategic partner engagement and revenue-driving initiatives.
- Analyzed market trends to identify expansion opportunities, driving incremental revenue growth and strengthening competitive positioning.
- Cultivated executive-level relationships across partner organizations to deliver
value at multiple organizational levels.
Health Plan Partner Implementation Manager
HealthEquity Formally Known As Further
Eagan, MN
10.2017 - 10.2022
- Served as Operational Expertise and Lead. Operational areas accountable for were Customer Service, Group Administration, Account Administration, Claims, Quality Assurance, Contribution Management, Billing and Client Operations Management
- Implemented companies first Health Plan Partner, CareFirst Blue Cross Blue Shield of Maryland
- Successfully onboarded Horizon Blue Cross Blue Shield of New Jersey which consisted of 76K+ members across 250+ employer groups
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand.
- Documented processes to streamline setup, customization and maintenance.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Researched and resolved barriers to successful system functionality, improving support and issue resolution.
- Outlined work plans, determined resources and wrote timelines as part of project scope determination.
Pr. Client Operations Manager
Further Formally Known As SelectAccount
Eagan, MN
04.2011 - 10.2017
- Responsible for working with Sales team to onboard and integrate new clients and develop existing client relationships
- Served as VEBA/HSA product matter expertise
- Played key role in continued growth and retention of VEBA Direct product
- Provided full customer service support to clienteles for escalated issue resolution
- Developed and strengthened relationships with groups which help leads to continued renewal of assigned clients
Senior Client Advocate
SelectAccount
Eagan, MN
12.2007 - 04.2011
- Served as dedicated contact for major/national groups, performance guarantee groups and top agencies - Schwan’s Shared Services,
- MDU Resources, Tennant Companies, 3M, General Mills, Apogee, Center for Diagnostic Imaging, GMAC, and The David Martin Agency
- Acted as liaison and coordinate resolution of complex issues within timeframe outlined in performance guarantee
- Acted as Client Manager for National Account Schwan’s Shared Services
- Coordinated and presented renewal of contracts specific to Schwan’s
- Created issues log to identify trends impacting client satisfaction, increasing grade on Quarterly Report Card with MDU Resources and
- Schwan's
- Developed and strengthen relationships with groups which help leads to continued renewal of assigned clients
Customer Service Representative
SelectAccount
Eagan, MN
01.2006 - 01.2007
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call flows while maintaining service quality standards.
Education
Some College (No Degree) - Nursing
College of St. Catherine
Saint Paul, MNSome College (No Degree) - Generals
Winona State University
Winona, MNSkills
- Proposal strategy development
- Brand alignment
- Product positioning
- Data-driven decision making
- Partnership evaluation
- Attention to detail
- Problem-solving abilities
- Critical thinking
- Organizational skills
- Relationship building
- Strategic planning
- Financial acumen
Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
Sr. Director of Strategic Partnerships
HealthEquity
10.2022 - 01.2026
Health Plan Partner Implementation Manager
HealthEquity Formally Known As Further
10.2017 - 10.2022
Pr. Client Operations Manager
Further Formally Known As SelectAccount
04.2011 - 10.2017
Senior Client Advocate
SelectAccount
12.2007 - 04.2011
Customer Service Representative
SelectAccount
01.2006 - 01.2007
Some College (No Degree) - Nursing
College of St. Catherine
Some College (No Degree) - Generals
Winona State University