Katie Kudela
Houston,Texas
Summary
Results-driven sales professional with 9+ years of experience in developing and implementing successful marketing and sales strategies to drive revenue growth and increase market share. Proven ability to lead cross-functional teams, develop strong client relationships, and exceed sales targets. Skilled in market research, campaign management, and customer acquisition techniques.
Overview
10
10
years of professional experience
Work History
Customer Experience Supervisor
Visual Comfort & Co
05.2024 - Current
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Established performance and service goals and held associates accountable for individual performance.
- Developed and trained the following teams: Product Support, Customer Service, and International
Assistant Manager (Visual & Operations)
Rejuvenation
11.2020 - 01.2025
- In partnership with the General Manager, manage store-operating procedures i.e., inventory levels and cash control to minimize store losses
- Providing support to in-store trade specialists with the responsibility of developing and driving B2B sales in the local market in addition to normal retail
- Initiating and supporting online sales program in collaboration with the Williams Sonoma brand
- Demonstrated success in exceeding sales targets by cultivating strong relationships with retail and B2B clients (strong focus in residential design)
- Stepped down as assistant manager in June of 2022 to pursue an opportunity with Moderno Porcelain Works
- Continues to be on staff for additional sales, visual, & B2B support
Online Marketing & Sales Consultant
Moderno Porcelain Works
11.2022 - 05.2024
- Developed and executed comprehensive digital marketing strategies to increase online presence and drive customer engagement
- Conducted market research and analyzed customer database to identify target audiences, trends, and opportunities for growth
- Collaborated with cross-functional teams to optimize and enhance user experience, and maximize conversions
- Initiating and managing customer service programs through multiple channels
- Collaborated with sales and marketing teams to align CRM initiatives with overall business goals
- Oversaw the implementation of CRM software, providing training and support to ensure optimal usage
Design Associate
Mitchell Gold + Bob Williams
05.2019 - 11.2020
- Generated leads through various channels such as networking events, customer referrals, and online marketing strategies
- Conducted in-depth consultations with clients to developed personalized plans and timelines to achieve their desired outcomes
- Followed up with post-consultation support to ensure satisfaction
- Coordinated all aspects of client projects, including timelines, budgets, and deliverables to ensure successful outcomes
Account Coordinator
JANUS et Cie
01.2018 - 05.2019
- Managed a mixed portfolio of accounts (residential & hospitality), serving as the primary point of contact for clients and internal teams
- Maintained three key national accounts
- Collaborated with cross-functional teams to identify new business opportunities and drive sales growth in competitive markets
- Provided exceptional customer service and product knowledge to drive sales and enhance overall customer satisfaction during the entire customer journey
- Assisted a total of 3 locations within the Houston area
Customer Experience Specialist
Tesla
09.2016 - 10.2017
- Collaborated with cross-functional teams to identify new business opportunities and drive sales growth in competitive markets.
- Provided exceptional customer service and product knowledge to drive sales and enhance overall customer satisfaction during the entire customer journey.
- Assisted a total of 3 locations within the Houston area
Marketing and Communications Coordinator
AIM Global Logistics, LLC
01.2015 - 03.2016
- Oversaw the creation of marketing materials such as brochures and email campaigns, ensuring brand consistency and messaging alignment
- Managed social media accounts, implementing targeted advertising strategies to reach new demographics
- Conducted market research and competitor analysis to identify trends and opportunities for improving marketing and communication efforts
Education
Houston Community College
08.2013
High School Diploma - undefined
Regina High School
Warren, MI05.2013
Skills
- Sales Strategy
- Lead Generation & Development
- CRM (Dynamics 365, Salesforce)
- Microsoft Power BI
- Leadership
- Visual & Operations
- Call Center
- B2B
- Project Coordination
- Building Materials and Furniture
Languages
English
Vietnamese
Websites
Timeline
Customer Experience Supervisor
Visual Comfort & Co
05.2024 - Current
Online Marketing & Sales Consultant
Moderno Porcelain Works
11.2022 - 05.2024
Assistant Manager (Visual & Operations)
Rejuvenation
11.2020 - 01.2025
Design Associate
Mitchell Gold + Bob Williams
05.2019 - 11.2020
Account Coordinator
JANUS et Cie
01.2018 - 05.2019
Customer Experience Specialist
Tesla
09.2016 - 10.2017
Marketing and Communications Coordinator
AIM Global Logistics, LLC
01.2015 - 03.2016
High School Diploma - undefined
Regina High School
Houston Community College
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