Katie Laasch-Gray
Grand Forks,ND
Summary
Reliable Shift Supervisor with an emphasis in team coordination and development. Proudly offering excellent leadership recognized by staff and customers. Positive and outgoing with an ability to adapt in various challenges.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
08.2023 - Current
- Enhanced customer satisfaction by providing outstanding service with barista collaboration focused on task delegation, store objectives, cleanliness, and coaching.
- Collaborated with management to increase profit margins while decreasing labor costs.
- Monitored compliance with healthy codes and safety standards.
Barista Trainer
Starbucks
08.2021 - Current
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
Barista
Starbucks
01.2021 - 08.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Education
Bachelor of Science - Aeronautics, UAS Operations
University of North Dakota
Grand Forks, ND05.2025
Skills
- Schedule Management
- Training and Mentoring
- Inventory Management
- Customer Service
- Conflict Resolution
- Project Coordination
Accomplishments
- Partner of the Quarter at Starbucks
Certification
- Private Pilot Certificate (~100 hours)
- Part 107 Remote Pilot License
- OSHA 10 Hour Certification
Languages
Spanish
Elementary
Timeline
Shift Supervisor
Starbucks
08.2023 - Current
Barista Trainer
Starbucks
08.2021 - Current
Barista
Starbucks
01.2021 - 08.2023
Bachelor of Science - Aeronautics, UAS Operations
University of North Dakota
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