Katie Layman
Barnegat,NJ
Summary
Motivated professional eager to embrace new challenges. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new competencies.
Overview
16
16
years of professional experience
Work History
Claims Specialist
Liberty Mutual
02.2023 - 06.2025
- Managed high volume of claims, ensuring efficient processing and positive claimant relationships.
- Streamlined claim procedures to enhance efficiency and strengthen customer trust.
- Maintained meticulous attention to detail in documentation, expediting service delivery.
- Prioritized tasks effectively to manage claims while demonstrating excellent organizational skills.
- Handled high-pressure situations with professionalism, achieving favorable outcomes for clients and organization.
- Delivered exceptional customer service during stressful scenarios, resolving issues with empathy and support.
Records Retrieval Agent
Cotiviti
11.2022 - 02.2023
- Streamlined data retrieval processes, enhancing overall efficiency.
- Collaborated with team members to ensure timely delivery of records, boosting productivity.
- Developed a digital filing system to reduce paper use and support sustainability goals.
- Organized physical and digital files systematically for quick document location and retrieval.
- Adhered to strict guidelines to maintain confidentiality when handling sensitive client information.
Mortgage Loan Processor
TD Bank
06.2021 - 10.2022
- Processed and closed an average of 20 mortgage loans monthly, adhering to deadlines and regulations.
- Enhanced communication channels with borrowers, lenders, and real estate agents for efficient coordination.
- Streamlined document verification processes to expedite loan approvals and boost customer satisfaction.
- Collaborated with Loan Officers to ensure timely, accurate service throughout mortgage processes.
Mortgage Loan Set Up Specialist
HNE
10.2020 - 04.2021
- Streamlined mortgage loan setup process to comply with industry regulations and boost efficiency.
- Collaborated with cross-functional teams, ensuring accuracy and quality in loan setups.
- Implemented innovative solutions, significantly reducing loan setup times.
- Adhered to company policies and procedures, delivering high-quality work.
- Enhanced customer satisfaction rates through proactive problem-solving and effective complaint resolution.
Paraprofessional
Montgomery Public Schools
08.2016 - 08.2020
- Facilitated academic progress and social development for special needs students through customized in-class support.
- Provided one-on-one assistance during lessons to enhance student comprehension and task completion.
- Acted as liaison to promote effective communication among students, teachers, and parents while coordinating educational accommodations.
Paraprofessional
Voorhees Township Public Schools
09.2015 - 06.2016
- Enhanced student comprehension and task completion by providing tailored support to special needs students, fostering both academic and social development.
- Established effective communication links between students, educators, and parents, contributing to the resolution of concerns and the coordination of required accommodations.
Debt Collection Representative
MRS BPO LLC
11.2009 - 08.2015
- Developed tailored communication strategies by analyzing debtor accounts, improving repayment success.
- Facilitated obligation fulfillment through empathetic solutions, preserving positive debtor relationships.
- Managed debt collection activities with strict compliance to policies, ensuring high debtor satisfaction.
Education
General Studies - General Studies
Burlington County College
Skills
- Customer care
- Microsoft Office proficiency
- Loan processing and closing
- Document verification
- Multitasking skills
- Time management
- Customer relationship management
Timeline
Claims Specialist
Liberty Mutual
02.2023 - 06.2025
Records Retrieval Agent
Cotiviti
11.2022 - 02.2023
Mortgage Loan Processor
TD Bank
06.2021 - 10.2022
Mortgage Loan Set Up Specialist
HNE
10.2020 - 04.2021
Paraprofessional
Montgomery Public Schools
08.2016 - 08.2020
Paraprofessional
Voorhees Township Public Schools
09.2015 - 06.2016
Debt Collection Representative
MRS BPO LLC
11.2009 - 08.2015
General Studies - General Studies
Burlington County College