Summary
Overview
Work History
Education
Skills
Certification
Timeline
Volunteer

Katie Martin

Bloomingdale,Indiana

Summary

Friendly Bartender with exceptional communication skills and product knowledge. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.

Overview

13
13

Years of Bar Food and Beverage Experience

1
1
Certification

Work History

Merchandiser

National Garden Services
03.2024 - Current
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
  • Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
  • Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
  • Optimized visual merchandising to create compelling product presentations that attracted and retained customers.

Managing Bartender

The Waveland Pub
07.2023 - 05.2024
  • Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
  • Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
  • Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
  • Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.
  • Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
  • Developed innovative cocktail menus that attracted new patrons and increased overall sales.
  • Streamlined bar operations by creating efficient systems for drink preparation, order taking, and payment processing.
  • Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
  • Maintained detailed knowledge of current industry trends in mixology techniques, spirits selections, and customer preferences to provide informed recommendations for guests seeking guidance on drink choices.
  • Increased customer satisfaction by providing exceptional service and crafting quality cocktails.
  • Ensured compliance with local health codes and liquor laws by maintaining a clean and safe establishment at all times.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Served high customer volumes during special events, nights, and weekends.
  • Established rapport with customers by providing friendly and attentive service.
  • Arranged tables and chairs for special occasions and events.
  • Processed payments for orders and provided customers with change.

Owner/ Operator/Head Bartender

The Clumsy Cow Bar & Grill
09.2019 - 06.2023
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Increased overall product quality through meticulous attention to detail during operation processes.
  • Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.

Education

High School Diploma -

Turkey Run Jr-Sr High School
Marshall, IN
05.2008

No Degree - Business Administration And Management

Indiana State University
Terre Haute, IN

Skills

  • Multitasking
  • Customer Service
  • Product Knowledge
  • Organizational Skills
  • Cleanliness standards
  • Upselling strategies
  • Promotions and Events
  • Outgoing Personality
  • Creative Mixology
  • Liquor, beer, and wine knowledge
  • Responsible Alcohol Service
  • Team Leadership

Certification

  • Licensed Bartender

Timeline

Merchandiser

National Garden Services
03.2024 - Current

Managing Bartender

The Waveland Pub
07.2023 - 05.2024

Owner/ Operator/Head Bartender

The Clumsy Cow Bar & Grill
09.2019 - 06.2023

High School Diploma -

Turkey Run Jr-Sr High School

No Degree - Business Administration And Management

Indiana State University

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