Katie Matheney
Summary
People first leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Store Manager
Starbucks
09.2022 - Current
- Store Operations & Customer lead for the district with ongoing peer coaching on a weekly cadence focusing on processes standards and Operations Excellence System
- Certified Store Manager Trainer: leveraging knowledge and passion for development to work within district to bring portfolio from average to every
- Ability to find a solution for a variety of different situations through analysis of multiple sources of information and resources, applying functional policies, regulations, and in-depth subject matter expertise
- Proven ability to increase results in multiple KPIs including but not limited to customer experience, store ops, and channel excellence
- Structuralize inventory plans to increase sales and decrease excess product
- Develop and employ robust training initiatives for SSV workshops to leverage those wanting to achieve next level leadership and to support the districts ongoing growth
- Coffee Master + Coffee master trainer
- Work alongside DM to improve out the window times across the portfolio with weekly in store time at peers' stores
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Store Manager
Aldi
08.2020 - 09.2022
- Impact the company's revenue growth plans by developing and implementing strategies that retain customers and expand store traffic, resulting in increased sales by25% in one quarter
- Recognized as the division's Top5 in customer satisfaction
- Manage the day to day business operations including budgeting, forecasting, scheduling and inventory control
- Collaborate with district and division managers, formulate sales strategies using metrics of merchandising activities that determine future promotions and maintain the reputation of the brand
- Structuralize inventory plans to increase sales and cut costs; procure inventory with a loss reduction from1.8% to0.8%
- Develop and employ robust training initiatives that supported individual career growth and the company needs; enforce the company standards and policies; training hourly employees, shift leads, assistant store managers, store manager trainees & district manager trainees
Banquet Manager
Godfrey Hotel
01.2019 - 09.2020
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
Training Consultant
Get Lucky Group
08.2018 - 01.2019
- Delivered training programs to100+ full-time employees across two outlets that improved competencies and work performance
- Designed training modules including lesson planning, manuals, and employee guide concepts
- Gathered feedback on sessions from attendees for improving future content and utilized performance metrics to check the effectiveness of training; presented recommendations for new training methods to senior management
- Identified and communicated learning gaps in utilizing current learning delivery platforms and tools that delivered training
- Worked with owner and investors to keep opening deadline and accompanying projects on accurate and efficient timelines to insure all stakeholders needs were met while ensuring everything was100% to standard for grand opening
Restaurant Manager
Rocco's Tacos & Tequila Bar
01.2018 - 08.2018
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Multi-Unit Manager
Buz & Ned's Real BBQ
07.2015 - 07.2017
- Governed the overall operational excellence of the brand's standards, complying with company culture, morals and values to ensure consistency between both units
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
- Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
Operations Manager
Whispering Wind Farms
06.2014 - 07.2015
- Accomplished the growth and hit sales targets by successfully designing and implementing a strategic business plan that expanded the company's customer base and ensure a strong presence
- Created and sent out monthly newsletters, managed business social media, utilized email to grow following and create brand loyalty and support
- Fostered and promoted strong, long-lasting customer relationships by partnering with them and understanding their needs
- Identified emerging markets and market shifts while being fully aware of new products and competition status
Education
Certificate of Pastry Arts & Restaurant Management -
Auguste Escoffier Culinary Academy
Austin, TX09.2013
High School Diploma - undefined
Cosby High School
Midlothian, VA07.2008
Skills
- General Operations Management
- Customer Service & Solutions
- Strong Change Management Skills
- Sales Planning & Management
- Staff Development & Training
- Personnel Management
- Strong Communication Skills
- Performance Optimization
- Growth & Improvement Strategies
- Data Research, Collection & Analysis
- KPI Metrics & Performance Reporting
- Project Management
Timeline
Store Manager
Starbucks
09.2022 - Current
Store Manager
Aldi
08.2020 - 09.2022
Banquet Manager
Godfrey Hotel
01.2019 - 09.2020
Training Consultant
Get Lucky Group
08.2018 - 01.2019
Restaurant Manager
Rocco's Tacos & Tequila Bar
01.2018 - 08.2018
Multi-Unit Manager
Buz & Ned's Real BBQ
07.2015 - 07.2017
Operations Manager
Whispering Wind Farms
06.2014 - 07.2015
High School Diploma - undefined
Cosby High School
Certificate of Pastry Arts & Restaurant Management -
Auguste Escoffier Culinary Academy
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