Katie McDonald
Mesa,United States
Summary
High-energy pet care employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction, and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business, and staff needs balanced and operations in line with targets. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Sales Associate
One Stop Nutrition
08.2018 - 04.2020
- Increased sales revenue by building a strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Pet Care Specialist - Shift Lead
Happy Pets Palace & Playground
04.2022 - Current
- Conducted intake assessments for new clients, gathering relevant information about each pet's temperament, medical history, and preferences.
- Contributed to business growth by fostering strong relationships with clients leading to referrals and repeat bookings.
- Maintained a safe and clean environment for pets by regularly sanitizing living spaces and play areas.
- Prepared and administered medications and treatments as prescribed by a veterinarian.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Followed pet care instructions for dietary needs and medication regimens.
- Facilitated positive socialization experiences among different pets by monitoring playtime interactions closely.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Collaborated with management to develop strategies for improving overall store operations.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Managed inventory and ordered supplies to keep the location well stocked with necessary supplies.
- Prepared shift summary reports for the supervisor and communicated regularly on goals and progress.
Education
Associate of Science - Nursing
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2024
Bachelor of Science - Nursing
Arizona State University
Tempe, AZ05.2024
Skills
- Client Communication
- Performance Improvement
- Operations Monitoring
- Employee Training
- Team Collaboration and Leadership
- Work Delegation
- Strong verbal and written communication
- Creative Problem-Solving
Certification
Pet Aid/CPR certified
CPR Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Pet Care Specialist - Shift Lead
Happy Pets Palace & Playground
04.2022 - Current
Sales Associate
One Stop Nutrition
08.2018 - 04.2020
Associate of Science - Nursing
Maricopa Community Colleges - Mesa Community College
Bachelor of Science - Nursing
Arizona State University
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