Katie McLoughlin
Viera,FL
Summary
Dedicated professional with strong background helping with customer orders, cooking and store cleanliness. Tirelessly completes demanding work in high-volume settings. Service-oriented, punctual and hardworking with excellent people skills.
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Deli Associate
Publix
Rockledge, Florida
04.2024 - Current
- Prepared Publix deli meats, cheeses, and sliced items to customer specifications.
- Assisted customers with Publix deli orders, product questions, and service requests.
- Supported training sessions for new employees in deli department.
- Stocked Publix deli items, condiments, and packaged foods on display.
- Rotated prepared foods and checked freshness in refrigerated deli cases.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Performed daily opening and closing duties such as cleaning up spills, sanitizing surfaces.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Greeted customers, provided excellent customer service, and answered questions regarding products.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Documented and entered special orders for event catering and party trays.
- Worked with customers placing large or specialized orders, providing samples, and recommendations and responding to requests.
- Received deliveries from vendors and ensured accuracy of order against invoice.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Director of Operations
OPA! Restaurant and Catering
Santa Clara, California
06.2016 - 03.2024
- Analyzed financial reports and profit and loss statements to evaluate and improve profitability.
- Developed and implemented processes to increase efficiency, reduce costs, and boost customer satisfaction.
- Managed labor schedules, staffing plans, and shift coverage for restaurant service.
- Trained managers on service standards, food safety, and guest experience practices.
- Coordinated menu rollouts, promotions, and seasonal changes with restaurant leadership.
- Worked closely with kitchen staff to maintain streamlined operations and resolve issues.
- Resolved guest concerns and staff issues using clear communication and calm judgment.
- Provided ongoing coaching, mentoring, motivation, and guidance for team members.
- Supervised invoice and payroll processing to monitor accuracy and timely payment.
- Analyzed customer feedback to identify areas of improvement in service quality or menu offerings.
Education
Bachelor of Science - Business Management
Santa Clara University
Santa Clara, CA 08.2002 - 05.2006
Skills
- Customer service
- Upselling strategies
- Attention to detail
- Team leadership
- Reliability and punctuality
- Effective communication
Timeline
Deli Associate
Publix
04.2024 - Current
Director of Operations
OPA! Restaurant and Catering
06.2016 - 03.2024
Bachelor of Science - Business Management
Santa Clara University
08.2002 - 05.2006