Katie McMeekin
Tinley Park,IL
Summary
Proven leader with a track record of enhancing operational efficiency and client satisfaction at By Your Side - Autism Therapy Services. Skilled in health and safety compliance, and adept at scheduling coordination. Demonstrated ability to reduce costs and improve service quality,
Overview
12
12
years of professional experience
Work History
Manager of Center Operations
By Your Side - Autism Therapy Services
09.2022 - Current
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
- Increased customer satisfaction rates through consistent monitoring of service quality and addressing concerns promptly.
- Coordinated staffing schedules, balancing both employee needs and business demands to maintain optimal coverage during peak hours.
Bartender
The Twisted Shamrock
06.2016 - 10.2023
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Manager of Scheduling
By Your Side - Autism Therapy Services
08.2021 - 09.2022
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
- Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
- Confirmed patient appointments via telephone to inform of appropriate preparations needed prior to examination.
- Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
Registered Behavior Technician
By Your Side - Autism Therapy Services
02.2020 - 08.2021
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
Registered Behavior Technician
Hopebridge Autism Therapy Center
01.2018 - 02.2020
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
Bartender
The Cheesecake Factory
05.2012 - 01.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
High School Diploma -
Oak Lawn Community High School
Oak Lawn, IL05.2012
Skills
- Operational Efficiency
- Health and safety compliance
- Scheduling Coordination
- Staff Leadership
- Facility Maintenance
Timeline
Manager of Center Operations
By Your Side - Autism Therapy Services
09.2022 - Current
Manager of Scheduling
By Your Side - Autism Therapy Services
08.2021 - 09.2022
Registered Behavior Technician
By Your Side - Autism Therapy Services
02.2020 - 08.2021
Registered Behavior Technician
Hopebridge Autism Therapy Center
01.2018 - 02.2020
Bartender
The Twisted Shamrock
06.2016 - 10.2023
Bartender
The Cheesecake Factory
05.2012 - 01.2018
High School Diploma -
Oak Lawn Community High School
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