Compassionate professional with expertise in Child Welfare and Family Services within collaborative environments. Demonstrated ability to manage complex cases and support vulnerable populations effectively. Proficient in juvenile behavior management and crisis de-escalation techniques, ensuring safety and order. Prepared to leverage these skills to drive positive outcomes in new opportunities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress
Outback Steakhouse
01.2022 - Current
Delivered exceptional customer service in high-volume dining environment.
Managed multiple tables efficiently, ensuring timely order delivery and customer satisfaction.
Collaborated with kitchen staff to ensure accurate food preparation and presentation.
Trained new team members on menu items and service standards to enhance performance.
Child Welfare Specialist/Adoption Specialist
FamilyCore
11.2024 - 10.2025
Evaluated family needs and child welfare concerns through thorough assessments.
Ensured compliance with state regulations and agency policies in child welfare services.
Supported home visits, prioritizing safety and well-being of children in care.
Facilitated adoption processes for prospective families, streamlining documentation and communication.
Maintained accurate records of adoption cases and client interactions for agency audit.
Assisted in home study visits, verifying compliance with relevant regulations.
Juvenile Detention Specialist
Peoria County Juvenile Detention Center
08.2023 - 10.2024
Ensured facility safety by supervising youth residents and enforcing rules.
Identified individual needs through behavioral assessments, creating tailored intervention strategies.
Maintained security by leading crisis intervention efforts and de-escalating conflicts.
Promoted positive social interactions by developing and implementing recreational programs.
Education
No Degree - Psychology
Saint Francis University
Loretto, PA
Bachelor of Science - Social Work
Illinois State University
Normal, Illinois, IL
05-2024
Skills
Customer service
Strong multitasking
Team collaboration
Documentation accuracy
Crisis intervention techniques
Child welfare
Juvenile justice system
Family engagement
Multicultural sensitivity
Certification
Licensed Child Welfare Employee License (CWEL)
Interests
Crafting and DIY Projects
Gym Workouts
Watching Movies and TV Shows
I enjoy helping others and giving back to the community