Katie Medrano
Mustang,OK
Summary
Katie Medrano is a dedicated worker who has great time management skills, communication skills, and leadership skills. Vast array of experiences in many field's. Hardworking Shift Lead gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
4
4
years of professional experience
Work History
Shift lead
Dutch Bros
03.2022 - Current
- Watches over and helps train the crew while making sure each customer is happy
- Role model for employees
- Designates placement of employees for shift
- Helping crew build on strengths and weaknesses
- Closes which consists of counting the drawer and shuts down the store
- Completed store closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Office Manager
Complete Quality Lawn
03.2019 - Current
- Answer incoming calls
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Scheduling up to 6 employees
- Assist with other duties as needed
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
Lawn Care Technician
Complete Quality Lawn
03.2019 - Current
- Landscaping/Maintenance, independent would grease machines, check oil, tire pressure, and gas levels when needed
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
Barista
Dutch Bros
01.2021 - 03.2022
- Multitasking while maintaining a positive interaction with all.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
Daycare Teacher
Bethany After School
08.2020 - 05.2021
- Supervised up to 18 students
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Applied positive behavior management with students when needed to help social and behavioral capabilities grow
- Communication skills used to develop working relationships with children, families, and coworkers
- Assisted students with assignments, reading, activities and problem solving skills
- Created relationships by getting to know each student to determine strengths and weaknesses for growth and development.
Education
Mustang High School
Bachelors - Business
Southern Nazarene University
Bethany, NWBachelor - Business Administration
Mid America Christian University
Oklahoma City, OK12.2024
Skills
- Able to create and format budget spreadsheets on excel
- Excellent communication within customer service
- Independence that coincides with problem solving skills
- Punctual/Great time management
- Organized tasks for multiple schedules
- Administration and Reporting
- Business Analysis
- Safe Work Practices
- proficient in R software coding
Timeline
Shift lead
Dutch Bros
03.2022 - Current
Barista
Dutch Bros
01.2021 - 03.2022
Daycare Teacher
Bethany After School
08.2020 - 05.2021
Office Manager
Complete Quality Lawn
03.2019 - Current
Lawn Care Technician
Complete Quality Lawn
03.2019 - Current
Mustang High School
Bachelors - Business
Southern Nazarene University
Bachelor - Business Administration
Mid America Christian University
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