Katie Merlo
Auburn Hills,MI
Summary
Dynamic account management professional skilled in developing tailored solutions and managing diverse client portfolios. Known for strong issue resolution and organization, contributing to high client satisfaction and retention rates.
Overview
14
14
years of professional experience
Work History
Housing Account Manager
Road Rebel Global
San Diego, CA
02.2022 - 03.2026
- Managed client relationships to ensure satisfaction and retention.
- Developed tailored solutions addressing client needs and industry challenges.
- Analyzed market trends to inform strategic decision-making and service offerings.
- Collaborated with cross-functional teams to enhance service delivery and efficiency.
- Trained and mentored junior account managers on best practices and client engagement strategies.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Leasing Agent
Harvard Place Apartments
Rochester, MI
10.2020 - 02.2022
- Managed leasing processes, increasing tenant retention through exceptional customer service.
- Conducted property tours, effectively showcasing amenities to prospective residents.
- Developed marketing strategies, enhancing visibility of available units through digital platforms.
- Coordinated lease agreements, ensuring compliance with regulations and company policies.
House Cleaner
Self-employeed
Rochester Hills, MI
07.2017 - 10.2020
- Managed comprehensive cleaning services for residential clients, ensuring high standards of cleanliness and organization.
- Developed customized cleaning plans based on client needs and preferences, enhancing customer satisfaction and retention.
- Implemented eco-friendly cleaning techniques, promoting sustainability while maintaining service quality.
Athletic Trainer/Physician Extender
Performance Orthopedics
Birmingham, MI
06.2016 - 07.2017
- Conducted patient assessments to identify healthcare needs and develop care plans.
- Collaborated with healthcare teams to ensure comprehensive patient care and treatment adherence.
- Managed electronic health record documentation, ensuring accuracy and compliance with regulations.
- Educated patients on treatment options, medications, and preventive care strategies to enhance understanding.
Head Athletic Trainer
Rochester College
Rochester, MI
08.2015 - 06.2016
- Developed and implemented injury prevention programs for student-athletes.
- Oversaw rehabilitation processes, ensuring safe return-to-play protocols.
- Coordinated medical coverage for all athletic events and practices.
- Collaborated with coaches to optimize athlete performance through tailored training regimens.
- Managed inventory of medical supplies, ensuring compliance with safety regulations.
- Established partnerships with local healthcare providers for comprehensive athlete care.
Athletic Trainer/Lakeland High School
ATI Physical Therapy
White Lake, MI
07.2014 - 06.2015
- Developed individualized rehabilitation programs for diverse athletic injuries.
- Collaborated with coaches to optimize athlete performance and recovery strategies.
- Conducted comprehensive assessments to identify injury risks and implement preventative measures.
- Provided education on injury prevention techniques to athletes and coaching staff.
- Coordinated care with team doctors, athletes, families, and coaches.
- Applied therapeutic modalities and procedures to treat injuries.
Athletic Trainer/Physical Therapy Assistant
Memorial Healthcare
Owosso, MI
05.2012 - 07.2014
- Developed and implemented rehabilitation programs for athletes recovering from injuries.
- Conducted comprehensive assessments to evaluate athletes' physical condition and readiness for competition.
- Collaborated with coaches to design conditioning programs tailored to athletes' individual needs.
- Educated athletes on injury prevention techniques and proper nutrition for optimal performance.
- Assisted in developing and implementing individualized treatment plans for diverse patient populations.
- Coordinated MS/Parkinson classes.
Education
Bachelor of Science - Kinesiology
Michigan State University
East Lansing, MI05-2012
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Documentation skills
- Speed and agility
- Goal oriented
- Issue resolution
- Organization
Timeline
Housing Account Manager
Road Rebel Global
02.2022 - 03.2026
Leasing Agent
Harvard Place Apartments
10.2020 - 02.2022
House Cleaner
Self-employeed
07.2017 - 10.2020
Athletic Trainer/Physician Extender
Performance Orthopedics
06.2016 - 07.2017
Head Athletic Trainer
Rochester College
08.2015 - 06.2016
Athletic Trainer/Lakeland High School
ATI Physical Therapy
07.2014 - 06.2015
Athletic Trainer/Physical Therapy Assistant
Memorial Healthcare
05.2012 - 07.2014
Bachelor of Science - Kinesiology
Michigan State University